Photoshop updates keep failing with Fatal Error 125 on Win 10

Community Beginner ,
Apr 15, 2022 Apr 15, 2022

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Hi

I'm unable to update Photoshop through the CC program on Windows 10. It keeps giving the Error 125. There is nothing in the Firewall settings blocking it. It always worked before. So I don't know if the problem is on my end or Adobe's server.

Screenshot 2022-04-15 143128.png

 

 

 

 

 

 

 

 

This is what the error log says:

Exit Code: 125
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '125' occurred while download
FATAL: Error occurred in install product workflow with error code 125 error message {https://cdn-ffc.oobesaas.adobe.com/core/v3/applications?name=ACAI&version=0.3.1&platform=win64&build=0.3.1.3,P:-4,PS:404,G:-4}
-------------------------------------------------------------------------------------

 

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correct answers 1 Correct answer

Community Beginner , Apr 19, 2022 Apr 19, 2022
Thanks, they were able to figure it out, my VPN was the problem.

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Adobe Community Professional ,
Apr 16, 2022 Apr 16, 2022

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if nothing changed (eg, your default web browser, your network, your network settings etc) on your end, restart your computer and retry.

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Community Beginner ,
Apr 16, 2022 Apr 16, 2022

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I did, it still won't work. Keeps failing to update.

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Community Beginner ,
Apr 16, 2022 Apr 16, 2022

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I wanted to see if it was just the Photoshop update not working so I installed a new CC app, I downloaded and installed Adobe Dimension and it worked! So why does only the Photoshop 23.3 update not download and install?! 🤔

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Adobe Community Professional ,
Apr 16, 2022 Apr 16, 2022

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does your computer meet ps 23.3 specs?

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Community Beginner ,
Apr 16, 2022 Apr 16, 2022

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Yes

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Adobe Community Professional ,
Apr 17, 2022 Apr 17, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Thanks, they were able to figure it out, my VPN was the problem.

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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thanks for the follow-up.

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