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Potentially malicious file in Adobe Creative Cloud Cleaner Tool

Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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On this link here (https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html) you can download the Adobe CC Cleaner Tool, which when scanned in Virus Total, comes up as a trojan according to three of their scanners. The Adobe CC Cleaner Tool served on other locations of the Adobe website, comes up as clean.

 

What's going on with this particular file and why is it being distributed to customers?

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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that's a virus total problem or you're not downloading from adobe.com

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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It's just a false positive.

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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you can download the Adobe CC Cleaner Tool

 

I see the issue. It's only the Windows .exe file which is affected. The Mac .dmg file is clean. 

 

adobe-flagged-malware.png

 

All three scanners flag different files which suggests false positives by each. I'm certain Adobe will say the file is 100% clean.

 

To take his further would be a matter of referring the results to the scanner vendors for verification and comment. 

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