• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem installing Creative Cloud when running the .exe shows error.

New Here ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

When trying to install the Creative Cloud app I get an error:
Adobe Installer has stopped working, it looks like it tries to open a login screen and gives this error.

I'm trying to install on windows 2012 R2 64 Bits

 

Renato28014497ybm8_0-1674138789360.png

 

 

Renato28014497ybm8_1-1674138906179.png

Renato28014497ybm8_2-1674138935713.png

 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

Views

139

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 19, 2023 Jan 19, 2023

Copy link to clipboard

Copied

you don't have a compatible os:

 

kglad_0-1674139508454.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 24, 2023 Jan 24, 2023

Copy link to clipboard

Copied

Good Morning,
Follows the operating system configuration.

 

Renato28014497ybm8_0-1674564338627.png

 

By specification this server is compatible.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 24, 2023 Jan 24, 2023

Copy link to clipboard

Copied

LATEST

i don't understand your last message, but win server 2012 r2 is not win 10 v1904 or later.

 

or, if server 2012 is win 10 v 1904 or lator, use compatibility mode to install (and run) the cc desktop app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines