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Problem installing Creative Cloud when running the .exe shows error.

New Here ,
Jan 19, 2023 Jan 19, 2023

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When trying to install the Creative Cloud app I get an error:
Adobe Installer has stopped working, it looks like it tries to open a login screen and gives this error.

I'm trying to install on windows 2012 R2 64 Bits

 

Renato28014497ybm8_0-1674138789360.png

 

 

Renato28014497ybm8_1-1674138906179.png

Renato28014497ybm8_2-1674138935713.png

 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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you don't have a compatible os:

 

kglad_0-1674139508454.png

 

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Good Morning,
Follows the operating system configuration.

 

Renato28014497ybm8_0-1674564338627.png

 

By specification this server is compatible.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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i don't understand your last message, but win server 2012 r2 is not win 10 v1904 or later.

 

or, if server 2012 is win 10 v 1904 or lator, use compatibility mode to install (and run) the cc desktop app.

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