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Problem logging in to Creative Cloud

New Here ,
Aug 02, 2025 Aug 02, 2025

After downloading the Adobe Creative Cloud file, I can't log in to the service. I keep getting a message that the login failed. Despite clearing the system of files, nothing helps. Consequently, I can't download the app.

TOPICS
Cloud storage web assets , File sync
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correct answers 1 Correct answer

Community Expert , Aug 02, 2025 Aug 02, 2025

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install t

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Community Expert ,
Aug 02, 2025 Aug 02, 2025
LATEST

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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