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Hi,
I have a problem with my creative cloud storage. In windows my cc folder is about 2 mb, while it shows about 75 gb in creative cloud. I tried to sync and surprisingly it syncs, but the storage still shows about 75 gb. As attachment I added some pictures.
How can I fix this? Is there any way to reset it, because those files are all old files.
Thanks in advance.
to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:
https://documentcloud.adobe.com
if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.
Thank you! In addition to those links I had a lot of files not "permanantely deleted" from my cloud storage. Here's a link for anyone that is having the same issue.
Go to files > deleted > select and permanently delete.
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to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:
https://documentcloud.adobe.com
if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.
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Thank you! In addition to those links I had a lot of files not "permanantely deleted" from my cloud storage. Here's a link for anyone that is having the same issue.
Go to files > deleted > select and permanently delete.
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you're welcome. (and that's why my final sentence says, "if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.")