Problem with Creative Cloud Setup

[Tomas33455814gsc4]

Hello. I have a problem with cc setup .exe file. I downloaded it and tried to open installer, but it`s not opening. I see only a circle indicating preparing to launch but it`s all. Everything stops, nothing shows in task manager. I tried adobe cleaner tool, creative cloud uninstaller, restarting the pc, I even managed to delete  Core Sync.dll to get rid of everything adobe-related but it won`t start installing. What`s the issue?

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

[Tomas33455814gsc4]

I did that, thank you.

[kglad]

do you have a compatible computer?

https://helpx.adobe.com/creative-cloud/system-requirements.html

[Tomas33455814gsc4]

Problem is solved, I contacted with Adobe agent who repaired setup through remote support.

[kglad]

thanks for the update.

for others:

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.