Problem with creative cloud storage

[johanka_9353]

Hi, I don't know where to ask, so I hope it's okay here. 

I have a problem with creaive cloud. 

I have been saving files to creative cloud, but not into the app but in my computer in files,  where is also Creative cloud File. But then I had the creative cloud full and I have decided to delete some files. I deleted 40 GB, the files vanished from my computer from the cretive cloud file. But when I open the creative cloud app, it is still full and in deleted files is nothing. I just deleted it but the storage of creative cloud is totally full. I don't know what to do. 

Tank you for any respond.

[kglad]

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

[johanka_9353]

Okay, I tried this, but there is nothing to delete. In creative cloud app or creative cloud opened in browser, I don't have there any files to delete, because I wasn't saving files straight to the app creative cloud, but into my computer into the file named Creative cloud. And when I deleted about 40 GB from that file, it didn't cleared any space in creative cloud storage. But thank you for your reply. I don't know if I'm exlaining it enaught clear, so you can understand. 

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[johanka_9353]

Thank you so much, I will try. 

[kglad]

sure, and keep us updated.