Problem with my cloud document

[Gaël Illustrations]

I have a problem with my cloud documents.

I notice that a file (worked on in Fresco from my Ipad) appears synchronized in Fresco but does not appear in any other application.
I can't find it in Photoshop documents or even in Fresco documents on my computer or in documents on my creative cloud.

Yet it's clearly marked as synchonized (see image). Do you know what could be the problem? And how to solve it? Thank you very much.

[kglad]

open your desktop photoshop

go to the home screen 

your cloud documents should be there.  if they are not, restart your computer and retry.  if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Gaël Illustrations]

Thank you for your reply. I assume you are referring to the Adobe Creative Cloud desktop application.

I closed it and relaunched the program then did Ctrl + Alt + R.

The application did indeed seem to reset...

But that doesn't change anything. No matter how many times I create files on Fresco, they don't appear in my cloud documents.

[Gaël Illustrations]

I notice that my adobe photoshop desktop application and Fresco on the desktop are synchronized and work... but my fresco application on my ipad doesn't seem to support synchronization...

What I create on my ipad in Fresco doesn't show up in cloud documents.

[kglad]

do you have the cc app installed on your ipad?

[Gaël Illustrations]

yes

[kglad]

if you click files cloud documents, do your fresco files appear?

[Gaël Illustrations]

I only have the Fresco documents created on my desktop application but the documents created on Fresco from my ipad don't appear anywhere.

[Gaël Illustrations]

Maybe I need to do the same kind of manipulation on the Adobe Creative cloud application on my ipad as I did on my computer?

[kglad]

is your ipad connected to a network and online (at least periodically)?

[Gaël Illustrations]

yes

[kglad · Accepted solution]

sign out of your ipad's cc app

restart your ipad

sign back in to your ipad's cc app

is it syncing?

[Gaël Illustrations]

yes 🙂

Thank you

[kglad]

excellent!

[kglad]

<moved back to cc services from fresco>