problema no carregamento de fotos

Forum|Forum|3 years ago
March 20, 2023
1 reply
969 views

Quando carrego fotos numa pasta dos arquivos sincronizados no meu pc as fotos estão ok mas quando abro a pasta na web creative cloud as fotos aparecem desorganizadas e duplicadas.

File sync

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kglad

Community Expert

in your local cc sync folder, you create a new subfolder, correct?

you move some photos from one folder on your computer to your new subfolder, correct?

D

Duarte24970642jojjAuthor

Participating Frequently

yes

kglad

Community Expert

but that will not end if the problemm, every time I add fotos is gonna duplicate by himself and every time i will need delete them by myself?

does it happen every time you upload photos?

if yes, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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