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Problemas con la nube

New Here ,
Nov 30, 2020 Nov 30, 2020

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Buenas tardes,

Me pongo en contacto con el foro porque tengo el siguiente problema. Tengo contratado el plan fotográfico que incluye principalmente Adobe Lightroom y Adobe Photoshop y, además, cuenta con 20 GB de almacenamiento en la nube. El problema que experimento es que aparece lleno cuando no tengo ningún archivo ni ninguna fotografía subida a la nube. Cuando en Lightroom intenta sincronizarse aparece una ventana anunciando que se encuentran ocupados en la nube 20,8 GB. Me he asegurado que la nube se encuentra vacía, así como está vacío Lightroom. Esto me genera un enorme perjuicio a la hora de manera un volumen de fotografías en las que estoy trabajando y necesito cambiar de dispositivo.

Si pudieran ayudarme estaría muy agradecido.

Gracias de antemano,

Saludos

Daniel Azorín Juan

TOPICS
Cloud storage web assets , File sync

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correct answers 2 Correct answers

Community Expert , Nov 30, 2020 Nov 30, 2020

go to your web cloud files and, in the lower left, click the lightroom link.  are there 20gb of files there?

 

kglad_0-1606771731972.png

 

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Community Expert , Nov 30, 2020 Nov 30, 2020

See Creative Cloud Storage links below.

Deleting files from storage is a 2-step process.

 

Post back if you still need help.

 

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Community Expert ,
Nov 30, 2020 Nov 30, 2020

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go to your web cloud files and, in the lower left, click the lightroom link.  are there 20gb of files there?

 

kglad_0-1606771731972.png

 

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Indeed, there were files that had not been synchronized but that were occupying space where you indicated.

Thanks very much!

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Community Expert ,
Dec 03, 2020 Dec 03, 2020

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you're welcome.

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Community Expert ,
Nov 30, 2020 Nov 30, 2020

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See Creative Cloud Storage links below.

Deleting files from storage is a 2-step process.

 

Post back if you still need help.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 03, 2020 Dec 03, 2020

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I have managed to fix the problem with the answer above. However, I wanted to thank you for your response and the contribution of these two links, which I am sure I did not know and which will certainly be very useful to me.

Thanks very much!

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New Here ,
Mar 31, 2023 Mar 31, 2023

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mE ENCUENTRO IGUAL Y LLEVO HORAS Y NO ENCUENTRO LA SOLUCION, NO ENTIENDO ESTO QUE HAS TENIDO QUE HACE PODRIAS EXPLICARME?

 

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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LATEST

@VANESSAATENEA 

 

check you cc files using a web browser:

 

open your cc desktop app

click the cloud icon at the upper right

click cc web

 

check the files in the 7 folders (4 in your files, 2 in libraries with you, 1 in shared with you

check the lightroom link at the page's lower left

delete unneeded files in those 8 locations

open your mobile cc app > files delete unwanted files

 

finally delete the files in your cc web deleted folder, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

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