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maceituno1977
maceituno1977
Participant
September 26, 2017
Question

Problemas Creative Cloud archivos 5mb

  • September 26, 2017
  • 1 reply
  • 1789 views

Buenas tardes, he tenido problemas para sincronizar archivos con un peso mayor a 5 megas, no suben a la nube, pero si bajan a mi computador.

He instalado las actualizaciones correspondientes.

Me arroja el error "No se puede sincroniar <archivo> a causa de un error del servidor.

agradeceria la ayuda.

This topic has been closed for replies.

1 reply

R
Adobe Employee
Ramesh_Encore
Adobe Employee
September 27, 2017

Hi,

Sorry for the issue you are facing with the sync process. Could you please share the log files collected using Log Collector Tool ? Also, could you please let us know what kind of file it is and does it happen for this file only or with all files?

Regards,

Ramesh.

maceituno1977
maceituno1977Author
Participant
September 27, 2017

Hi Ramesh, I linked the .zip file of the log collector, this happens with any file larger than 5mb, I had a 3M PDF and it went up without any problems, but I modified that PDF and it weighed 6M and it could not be synchronized.

Log:

Adobe Creative Cloud


Thank you,
Marcelo.

maceituno1977
maceituno1977Author
Participant
October 4, 2017

Hi,

Looking at the logs, it looks like a network issue (may be related to any proxy or anti-virus) you might be using. Could you please restart your machine and try again? If you are using any proxy, could you please temporarily disable and try and see if you still get the issue?

Regards,

Ramesh.


Hi Ramesh,
I did restart mi pc, I did not connect through a proxy and disabled the mcafee antivirus. but it still does not let me upload files to the cloud.

Marcelo.

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