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Z
zoharartist
Participating Frequently
September 4, 2014
Answered

problems with synch being ON

  • September 4, 2014
  • 2 replies
  • 5320 views

when I turn synch ON, and ask to synch the blue wheel spins and spins.  I tried putting the co

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

This topic has been closed for replies.
Correct answer Kartikay_Sharma

Hi Zoharartist,

Please try the steps mentioned in the below mentioned forum post and suggest if that worked for you or not .

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Cheers,

Kartikay Sharma

2 replies

tzongker
tzongker
Participant
September 11, 2014

I was having the same problem and FINALLY got it to work.  Try quitting creative cloud, then rename the OOBE folder again (you probably will still have the first OOBEold folder, so I renamed it OOBEold1.)  Then in the same library directory, go to the core sync folder and delete the options.tix file.

I did this, which is a combination of two different "solutions" I saw here on the forum, and it worked for me.

Good luck!

Kartikay_Sharma
Community Manager
Kartikay_SharmaCommunity ManagerCorrect answer
Community Manager
September 5, 2014

Hi Zoharartist,

Please try the steps mentioned in the below mentioned forum post and suggest if that worked for you or not .

Creative Cloud Desktop App stuck on blue spinning wheel after update.

Cheers,

Kartikay Sharma

Z
zoharartistAuthor
Participating Frequently
September 11, 2014

I have spent many hours following Forum suggestions to no avail.  Who is available at Adobe to TALK TO?  I tried the following steps in the thread:

Open Finder, click on Go > Go to Folder. Type in ~/library and hit enter.

Open Application Support/Adobe folder and rename OOBE folder to OOBEold.

Click on Apple icon on the top left, select System Preferences

Choose the network that is currently connected to internet that can be Ethernet or

Airport(Wireless). Click on Advanced button and click Proxies Tab.

Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

This did not work.  This is extremely frustrating.  I do not want to cancel my CC license or uninstall CC and then re-install and download all apps again ... this would be such a waste of time.

Any suggestions.

N
Community Manager
N_GoodallCommunity Manager
Community Manager
September 11, 2014

Hi Zoharartist,

I'm sorry you are having problems with sync and given you've tried all the usual workarounds I think the only way we will get to the bottom of your issue is if you could send me (goodall@adobe.com) the sync log files. 

The location for each OS are:

  • Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
  • Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

My creative cloud files won't sync.

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