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R
rbera
Inspiring
July 2, 2017
Answered

Projects in Adobe Spark Page getting disappeared

  • July 2, 2017
  • 2 replies
  • 7960 views

Hi,

I am currently working on an Adobe Spark Page project for almost two weeks. I have published another Page last year December. Today when I logged into my account, both project's thumbnail in "My Projects" page showed "Loading..." and then got disappeared. Reloading it again shows the same, with few seconds of thumbnail loading and then all gone. I can't access and edit neither of my two projects. However, the public link of last year's Page is working fine. But as I haven't published my current work yet, it's completely inaccessible.

Any idea what's going wrong? Sorry for posting it in Lightroom community and thanks in advance.

-Rahul

This topic has been closed for replies.
Correct answer rbera

I noticed you are logging in through Google. Just for a test can  you tell me what happens when  you log in with your Adobe ID and password?


The same thing. I raised a ticket in Adobe Spark help-center. They were saying it's a bug that has been identified and will take some 2 weeks to get patched in production server. I just hope I will get my projects back.

2 replies

R
rberaAuthor
Inspiring
July 2, 2017

Yes, I tried. But it's of no use

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
July 2, 2017

I'm looking for the right forum to move your question to. In the meantime you may try signing out, rebooting and signing back in.

R
rberaAuthor
Inspiring
July 2, 2017

Hi cmgap​, I'm using Adobe Spark Page web version with Chrome 59.0.3071.115 and Windows 10. In Adobe Spark knowledge forum, there's a related query​ but the solution is specific to iOS device. However, I haven't used Spark Page in iOS devices ever.

thomc21
thomc21
Participant
July 17, 2017

Okay - thank you for logging the bug. Let us know if you are able to get your projects back.


Same thing is happening to me.  Any updates in the last few days?

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