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"Adobe Installer (32-Bit)" uses my whole internet bandwidth

New Here ,
Jun 27, 2023 Jun 27, 2023

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Hello everyone,

 

I´m living in an area with a rather bad internet connection (Germany, maximum of 35 MBit/s).

I noticed that quite often the "Adobe Installer (32-Bit)" downloads something (?) in the background and uses my whole bandwidth, which makes it literally impossible to work fluently, write emails or quickly check some web links.

I also don´t want to force-close the process in the task manager because who knows what trouble this will cause again.

So - question to ADOBE first: Why don´t you start listenting to your customers and remove the "bloat-ware" that no one needs as long as the products are not running on purpose?

Next question: How can I solve this issue? I just had a "downtime" of more than one hour because of the Adobe Installer blocking all other traffic.

 

thanks for any help

regards

Dennis

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Cloud storage web assets , File sync

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correct answers 2 Correct answers

Community Expert , Jan 10, 2024 Jan 10, 2024

@m.hussienfahmy 

 

remove your ps preferences, restart your computer and then retry opening ps.

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New Here , Jan 26, 2024 Jan 26, 2024

I stumbled upon this solution today:

From Photoshop, or probably any Adobe app:

Help > Updates > Hamburger menu on the popup > file > preferences > Apps > Auto-Update

 

 You can set updates off for all, or on, and select preferences for each app.

 

Hope this helps!

Susan

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Community Expert ,
Jun 27, 2023 Jun 27, 2023

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I am not sure which installer you are alluding to, however, while Adobe may or may not fix it the best solution for you in my opinion would be to use a firewall application and block internet access of this application

-Manan

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Community Expert ,
Jun 27, 2023 Jun 27, 2023

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these are user-to-user forums.

 

 for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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Same here. Everytime I open Photoshop, the "Adobe installer (32 bit)" consumes nearly the whole bandwidth for not short while, it may take 5:10 minutes and then affects every other activity on my machine. Hope Adobe can eliminate that, or - at least - make a screen pop that shows the progress of that file/action to let us know the time it should take.

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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@m.hussienfahmy 

 

remove your ps preferences, restart your computer and then retry opening ps.

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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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Your tip has solved it !! Thank you 😊🙏🏼

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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@m.hussienfahmy 

 

you're welcome, and thank you for the follow-up.

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New Here ,
Jan 26, 2024 Jan 26, 2024

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I stumbled upon this solution today:

From Photoshop, or probably any Adobe app:

Help > Updates > Hamburger menu on the popup > file > preferences > Apps > Auto-Update

 

 You can set updates off for all, or on, and select preferences for each app.

 

Hope this helps!

Susan

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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thanks @susane8172501 

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New Here ,
May 29, 2024 May 29, 2024

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Oh, wow, thank you. This has been driving me potty.

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