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"CCX Process" and "CCLibrary" causing 100% CPU load and max fan speed in 16" MacBook Pro?

Forum|Forum|5 years ago
December 7, 2020
17 replies
46052 views

Ever since I upgraded to MacOS Big Sur, I've encountered an issue when starting up my computer that the CPU load is at 100% and the fans are running at maximum speed. The Activity Monitor shows that the culprit are two Adobe CC-related processes, something called CCXProcess and CCLibrary. The only way to stop this is to Force Quit the processes otherwise the CPU load and overheating will continue as long as my laptop is on.

Is this a known issue and is there any fix yet?

Correct answer Can AKILTOPU

I have informed adguard developer team about this issue. They are trying to fix this issue.

You can use this link about the issue:

https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-big-sur.42484/

Jeff Bugbee

Community Expert

I have a user experiencing this now. CCXProcess running, overheating the machine. This version of CCXProcess.app is 4.7.1-3. Tried using the cleaner tool to no avail.

Jeff Bugbee

Community Expert

I was able to resolve this for now by pulling an old version of the CCXProcess.app from an older machine. The version I pulled over is 4.6.4-2. Killed the process, added this one and the LaunchDaemon launched it. It's now sitting nicely at 0% CPU, and only spiking briefly when it gets called (as expected). Not sure how long this'll last before it gets auto-updated, if this happens I'm going to set it to read only to prevent that.

ohthatguy_nyc

Participant

I'm having issues similar if not the same as this.

CClibrary.app is running my CPU at 100%.

CCX Process 4.4.4.1

Is there any new information about this?

S

sydhv

Participating Frequently

I'd like to second this I'm also still having the issue and have to kill CCXProcess all the time.

Any news?

J

Joeri5FDE

Participant

Why is this still not solved, I regularly do not notice this service is running, causes my battery to drain quickly and my mac to heat up.

PLEASE FIT THIS!

G

Guthrie.Watson

Participant

Mine's been at 76% CPU useage with no apps open except Creative Cloud. Fan going like the clapper and machine quite hot.

Finally had enough and trying to solve it.

Noticed when I quit the offending CC processes, the ones using 76% of the CPU via the activity monitor, the whole machine quieted down and I can hear myself think.

D

David Emmenlauer

Known Participant

Hello,

I have the same problem, not always but often when starting the computer, the fans are blowing constantly and when I look into the activity monitor, CCXProcess.app is running at 100% CPU usage. Im running Adobe Creative Cloud version 5.4.3.544 on Big Sur 11.3, please help. I already used the log collector to upload a log of this issue.

Best, David

D

David Emmenlauer

Known Participant

Hi,

I was using Avast Security to protect my mac, but since I read about AdGuard, I deactivated Avast and from that moment on CCLibrary stopped using 100% of the CPU, it seems Avast has the same issue as AdGuard has with Adobe CC.

Best, David

F

Fabi21

Participant

Hi there,

So glad I found your post on Avast. I just deactivated it and the fans died down almost immediately, no more high CCLibrary CPU usage! I hope this solves the problem for good.

Best, Fabi

T

Tonyarmendariz37Author

Participating Frequently

So I wanted to offer a little update on my situtaion:

I have identified the exact culprit in my specific case. I understand that a lot of the responses to this thread are not describing the exact same situation that I'm in.

The problem in my case was caused by AdGuard. AdGuard is an app that blocks ads and trackers and malware across your entire Mac. A couple months ago, I uninstalled it because I was planning on cancelling my subscription to it. It was around this time that I noticed I was no longer having the high CPU usage issue with Adobe. I didn't think the two were connected. I just accepted that an Adobe update had solved my CPU usage problem and that was it. Yesterday I noticed that I had forgotten to cancel my subscription to AdGuard and it renewed automatically, so I figured I should reinstall it and just use it for the year. As soon as I reinstalled it, the Adobe high-CPU usage problem was back. I started my computer up today and CPU usage was at 100% from Adobe processes and the fans were at max RPM. And that's when I realized the only explanation was re-installing AdGuard. Sure enough, I quit AdGuard and the CPU usage tanked and the fans slowed down and the problem hasn't recurred all day. There is something about AdGuard and its interaction with Adobe's background processes that causes the problem for me.

I don't know if this will help anyone, but if you have AdGuard installed, uninstall it and see what happens.

Can AKILTOPUCorrect answer

Participant

I have informed adguard developer team about this issue. They are trying to fix this issue.

You can use this link about the issue:

https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-big-sur.42484/

M

mhekle

Participant

same problem - CC will not sign in

tilln23580658

Participant

Same here. It's not only CCXProcess, but also the Creative Cloud Helper. Big Sur 11.0.1 on 2019 iMac with 6-Core Intel. Nothing else special running in the screenshot below.

Please take your users serious, this has been going on for too long.

stuartw5266136

Participant

I also have this problem not the CCXProcess but the CCLibrary.....its draining the battery in a couple of hours and makes my Macbook pro heat up with the fans constanly on!!!!!!!

Stuart