"Creative Cloud Files Personal Account" folders will not delete (Regedit and unpin does NOT work)

[marco_3909]

Very similar problem that many others have had but the Regedit and unpin CMD stuff has not worked at all. I only get "Default" in the namespace on the registry editor. Unpin did nothing. The folder is stuck within Documents, Pictures, and Music and will not delete. Ive even uninstalled CC and restarted my computer and nothing has worked. See attached screenshots.

If it adds more context, the email shown is for my previous Adobe CC account that I no longer use or pay for.

[kglad]

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

[marco_3909]

Does this page mention how to remove the folders? I don't see that anywhere.

[kglad]

it shows the name of your (previously) synced folder.

[defaultn7cmkml1uykn]

I am trying to delete this folder and am unable to.

[marco_3909]

I am trying to delete this folder and am unable to (accidentally replied with another account underneath)

[kglad]

what's the name of the folder and why can't you delete it?

[marco_3909]

This is what is shown when I try to delete it. The censored part is my email address.

[kglad]

is/was c > users > marco the location of your sync folder?

[marco_3909]

I don't remember at all, I never used the creative cloud sync function, but that's where this folder is.

[kglad]

what's the folder size?

if it has contendt have checked for what's in it?

[marco_3909]

0 bytes. When restoring with recycle bin, it reveals a few random Audition files. When I delete the restored version, the folder stays and I get the error message shown previously.

[kglad]

then use the iobit uninstaller 

[marco_3909]

I dont believe I should have to use 3rd party software for this.

[kglad]

understood.  what about adobe's cc cleaner.  would you be willing to try it?