"Download failed" error when trying to download files from Cloud Documents
- January 12, 2024
- 1 resposta
- 1043 Visualizações
Hello!
Since the discontinuation of the Creative Cloud Documents is upon us, I am trying to download all of my documents before the deadline. This has worked so far, but since yesterday I cannot download any file from my cloud documents. These are illustrator files, but I have also tried downloading a photoshop file with the same result, a red 'download failed' message with no error code. (see attachment)
To be clear, I am trying to download my files from here assets.adobe.com/cloud-documents
I have tried different browsers, going incognito, disabling all of my browser extensions, restarting my PC, sleeping on it, and they all have the same result.
Please help! I did not have a local back-up of these files because they have always been safe in the cloud documents. Now that I do want to make a back-up, I can't download a single file! This is extremely frustrating as it is very important I have access to one of the files stored on there for an assignment.
Thank you for reading!
