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GibbousGoblin
New Participant
January 12, 2024
Pergunta

"Download failed" error when trying to download files from Cloud Documents

  • January 12, 2024
  • 1 resposta
  • 1043 Visualizações

Hello!

Since the discontinuation of the Creative Cloud Documents is upon us, I am trying to download all of my documents before the deadline. This has worked so far, but since yesterday I cannot download any file from my cloud documents. These are illustrator files, but I have also tried downloading a photoshop file with the same result, a red 'download failed' message with no error code. (see attachment)
To be clear, I am trying to download my files from here assets.adobe.com/cloud-documents
I have tried different browsers, going incognito, disabling all of my browser extensions, restarting my PC, sleeping on it, and they all have the same result.

Please help! I did not have a local back-up of these files because they have always been safe in the cloud documents. Now that I do want to make a back-up, I can't download a single file! This is extremely frustrating as it is very important I have access to one of the files stored on there for an assignment.

Thank you for reading!

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1 Resposta

kglad
Community Expert
Community Expert
January 12, 2024

there is no end to cc documents planned.  the only discontinuation is the syncing of the local adobe cc sync folder. ie, those files are already on your computer(s).

GibbousGoblin
New Participant
January 12, 2024

Oh okay thank you! I saw the pop up warning in the cloud documents website as well so I assumed that would be discontinued as well, but thank you for the clarification.

The problem still stands however as I am unable to download any file 😞

kglad
Community Expert
Community Expert
January 12, 2024