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Cyrano_Productions
Participant
June 12, 2015
Question

" Echec partiel de la synchronisation "

  • June 12, 2015
  • 2 replies
  • 1548 views

Bonjour,

Depuis quelques temps, je n'arrive pas à synchroniser la plupart des fichiers que je place sur le cloud.

J'ai le message suivant "Echec partiel de la synchronisation"

Le problème ne vient pas du nom des fichiers car ils ne contiennent pas de caractères spéciaux, et ils font entre 50 et 300 Mo donc ils ne sont pas spécialement lourds.

Merci d'avance pour vos réponses,

Antoine

This topic has been closed for replies.

2 replies

Participating Frequently
October 2, 2018

I'm having the exact same issue with a folder. The folder is named "dossier sans titre". if i create a new one, it syncs up and the error disappears. however, the second I change the name to any other i have a notification saying that "dossier sans titre" can't sync, and this never disappears, even when I permanently delete files from the web for instance.

Can you please prive assistance?

wharress
Participating Frequently
June 12, 2015

Hi,

Can you send in your log files please?

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email.

Cyrano_Productions
Participant
June 12, 2015

Thank you for your help !
I send you my log files in the email.
Antoine

wharress
Participating Frequently
June 15, 2015

Hi,

Can you please update to Creative Cloud Version 2.1.1.110, you can do so by visiting this link Download Adobe Creative Cloud apps | Free Adobe CC trial or by doing the update via the Creative Cloud desktop application.

Thanks

Warner