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Cyrano_Productions
Cyrano_Productions
Participant
June 12, 2015
Question

" Echec partiel de la synchronisation "

  • June 12, 2015
  • 2 replies
  • 1548 views

Bonjour,

Depuis quelques temps, je n'arrive pas à synchroniser la plupart des fichiers que je place sur le cloud.

J'ai le message suivant "Echec partiel de la synchronisation"

Le problème ne vient pas du nom des fichiers car ils ne contiennent pas de caractères spéciaux, et ils font entre 50 et 300 Mo donc ils ne sont pas spécialement lourds.

Merci d'avance pour vos réponses,

Antoine

This topic has been closed for replies.

2 replies

R
Romain L
Participating Frequently
October 2, 2018

I'm having the exact same issue with a folder. The folder is named "dossier sans titre". if i create a new one, it syncs up and the error disappears. however, the second I change the name to any other i have a notification saying that "dossier sans titre" can't sync, and this never disappears, even when I permanently delete files from the web for instance.

Can you please prive assistance?

wharress
wharress
Participating Frequently
June 12, 2015

Hi,

Can you send in your log files please?

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email.

Cyrano_Productions
Cyrano_ProductionsAuthor
Participant
June 12, 2015

Thank you for your help !
I send you my log files in the email.
Antoine

Cyrano_Productions
Cyrano_ProductionsAuthor
Participant
June 17, 2015

Hi,

On closer inspection of your logs I see a few issues which are blocking you from syncing.

There are lots time outs:

20150612-134936.756: Warning: [GUDE]: Chunk 0 failed - Retrying. ErrorCode: 29 ErrorMessage: Timeout. Request Timed Out.

Unable to connect network errors.

20150612-130914.138: ACCController::handleTermErr: network error unable to connect to server

And lots of Network connect lost issues.

20150612-113103.825: Warning: [GUDE]: Chunk 1 failed - Retrying. ErrorCode: 32 ErrorMessage: Network Error. (kCFErrorDomainCFNetwork -1005) Network Connection Lost. (null)


Have you had network issues recently?, the files your having issues with seem to be in the 2015-06-07 FISH2ECO ENERGY/ folder.

Can you confirm that your not having network issues?

Can you try and sync some other files?.

Thanks

Warner


Hi,

Thanks for your answer.
I confirm that I'm not having network issues. (I transfer my files with an other way and I have no problem)

I have trying with some other files but I have the same issue (not always but often)

Thanks,

Antoine

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