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"Libraries not currently syncing Open the libraries panel to sync assets to Adobe cloud storage."

Participant ,
Oct 04, 2024 Oct 04, 2024

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In troubleshooting a Cloud Activity warning:
"Libraries not currently syncing
Open the libraries panel to sync assets to Adobe
cloud storage."

 

Where is this mysterious Libraries panel? (note that after I followed this path down a rabbit trail that I still don't know where the panel is still see the syncing error message).


I felt confident when my search on Adobe.com led to a webpages that suggested that I should download and run AdobeCreativeCloudCleanerTool.dmg.

What a foolish act. Running that app deleted the Creative Clous app.
More clicking, another Adobe.com webpage had me download the CCLibrary installer. Whew.
Too soon to relax. All Adobe apps disappeared from the Applications folder and Dock (except for Ps, but it's nonfunctional).

I had to install LrC, Ps, and Bridge ......
LrC v13.5.1 installed successfully, with catalog intact!
Ps v25.12.0 installed successfully
Bridge v14.1.2.300 installed successfully

Larry
TOPICS
Cloud storage web assets , File sync , Libraries

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correct answers 2 Correct answers

Community Expert , Oct 05, 2024 Oct 05, 2024

I am afraid that this is the new behaviour, that the Libraries only sync when they are activated in an app.

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Community Expert , Oct 05, 2024 Oct 05, 2024

restart your computer and retry, if needed.

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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The Libraries panel can be found in Illustrator and other apps in Window > Libraries

I have seen that message recently and showing the Library starts the synching.

I guess you are not a CC Library user. See: https://helpx.adobe.com/creative-cloud/help/libraries.html

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Participant ,
Oct 05, 2024 Oct 05, 2024

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Thanks for the info, Ton. I thought this was an easy fix -- Ps>Windows>Libraries was not checked. I checked it, then watched the left-right arrows in the toolbar go away, and libraries started to synch, for about 5 minutes, then quit.  Now I'm back to the "libraries not synching" warning (or is it informational., since I rarely use Libraries).

Larry

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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try the reset

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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Do you have something in your library?

I think it is new behaviour. When you don't use the Library and don't have it visible in an app, it does not sync, which makes sense, why sync something that is not used. But maybe an Adobe Employee can explain this new behaviour.

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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if the above doesn't help, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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I am afraid that this is the new behaviour, that the Libraries only sync when they are activated in an app.

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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ok

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Participant ,
Oct 05, 2024 Oct 05, 2024

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Helpful, reset CC as advertized. But the jury is still out, as "Libraries syncing" has been displaying since resetting.

Larry

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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restart your computer and retry, if needed.

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Participant ,
Oct 05, 2024 Oct 05, 2024

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Been there, done that, have the T-shirt to prove it. I'm willing to call this a lost cause, no need to waste any more of anyone's valuable time. Thanks, All.

Larry

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Community Expert ,
Oct 05, 2024 Oct 05, 2024

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you're welcome 

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Participant ,
Oct 12, 2024 Oct 12, 2024

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I marked Ton Frederiks and kglad answers as correct, since 1. touching Libraries in Ps; 2 re-setting CC;
3. restarting my MacAir all contributed to stopping the sync warning. I think that I had NOT been interpretting the warning correctly; it's a statement of fact (Libraries ar not currently syncing), but the info in Cloud Activity now reads ":white_heavy_check_mark: | Libraries are syncing | Up to date" following these steps and going into the Libraries panel in Ps.

 

Ton's statement "new behaviour, that the Libraries only sync when they are activated in an app" is spot-on.

 

Thank you for your patience and help.

Larry

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Community Expert ,
Oct 12, 2024 Oct 12, 2024

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you're welcome, and glad that's resolved.

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Community Expert ,
Oct 12, 2024 Oct 12, 2024

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Good to hear that helped.

Later I found Release notes for the Adobe Creative Cloud desktop app that mentioned:

  • The Creative Cloud Libraries Synchronizer process now operates on-demand

Which looks like what you (and I) are experiencing.

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Community Beginner ,
Oct 12, 2024 Oct 12, 2024

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I'm having the same issue suddenly. And no it isn't working on demand. AI has the issue of not syncing too.

[Windows 11 + CC 2023 + updated on both]
Long time multi-media and graphics editor (almost 25 yrs), but NEW TO MOST OF ADOBE CC! ~ I really try to learn and research first. Please no dismissive responses assuming I didn't research or should've known / found just because you did. ~ Remember, it's not the newbie's fault most tutorials suck or are too deeply hidden to find, or that Adobe likes to make things overly complicated or change them up to keep learning constantly out of date.

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Community Expert ,
Oct 12, 2024 Oct 12, 2024

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try the restart, reset and opening the app with the library.

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Participant ,
Dec 04, 2024 Dec 04, 2024

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"On demand" isn't quite true.

Larry

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Community Expert ,
Dec 04, 2024 Dec 04, 2024

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LATEST

@LAMY2017 

 

good suggestion. post it in the cc desktop ideas forum.

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New Here ,
Dec 04, 2024 Dec 04, 2024

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I get this warning when I start up my computer each morning, you simply need to open the PS app while online and the cloud will update and the warning will disappear. Usually I don't even notice it and it resolves on its own.

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Community Beginner ,
Dec 04, 2024 Dec 04, 2024

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I receive no warning

Daniel Tenret

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Community Beginner ,
Dec 04, 2024 Dec 04, 2024

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My library is 96% synchronised ...???
The PC has long since rebooted, the temporary files emptied and the cache erased.
Don't forget I'm a computer scientist.
When I enter a group name in library, the response is very slow ‘like an old broken hard disk’.
When I enter the files for a total of 40 files for 26.2 MB it takes 2 hours.

Daniel Tenret

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