"Send Link" with Creative Cloud Files keeps Loading

Forum|Forum|9 years ago
May 12, 2016
10 replies
2468 views

Hey there,

since the last Update of the Creative Cloud App, when i click on "Send Link" on one of my Files that i uploaden in my Onlinestorage it just keeps loading and nothing will happen... How can i fix that ??

Best Regards and Thanks for help!

File sync

This topic has been closed for replies.

Correct answer Squirrel Banana

WORKAROUND - Create a folder in Creative Cloud. Put the video file in the folder. Send the folder instead of the video file itself. Clients should be able to click on the file in the folder and download/view it from there.

MedienmalocherAuthor

Participant

yeah thanks, its fixed !

D

danielyesthatsme

Inspiring

Up and running. But it still downsize the video...

T

threep20204721

Participant

It looks like we are back in business. Thank you to whomever fixed it.

T

thevideoguru

Participating Frequently

Seems to be working fine for me now. Are you still having issues?

D

danielyesthatsme

Inspiring

Yes to share the folder is a work around. I also notice that i can share the video file if i do it from the Creative cloud app in my mobile, Strange...

russellp39319710

Participant

Same here!, it's quite annoying!

S

Squirrel BananaCorrect answer

Participant

WORKAROUND - Create a folder in Creative Cloud. Put the video file in the folder. Send the folder instead of the video file itself. Clients should be able to click on the file in the folder and download/view it from there.

MedienmalocherAuthor

Participant

for me either, iam using it a lot for my clients. need help soon !!

zekem

Participant

Same issue here! Please advise adobe...

Ken G. Rice

Community Manager

Is everyone trying to use Send Link from the CC Assets site at https://assets.adobe.com/files and when you open the Send Link dialog you are seeing an infinite spinner, and the dialog never resolves to letting you create a link? Are you using the Share Link option from the Creative Cloud Files folder on your computer?

If anyone has a screenshot that would help. Also which operating system and default browser are you using.