avid_Unicorn15C2

Inspiring

Question

"unable to send message at this time"

Forum|Forum|1 year ago
January 3, 2025
2 replies
418 views

I am attempting to reply to an inquiry from a potential client. When I try to send my reply I get the "unable to send message at this time". I understand that Adobe puts limits on the number of messages sent, but I am hardly a heavy user so what's the deal.

I paused sending the message for a couple of hours and then tried to send again and got the same "unable..." message. Does anyone have a suggestion or solution?

Community Expert

Community Expert

Use personal email to contact a client.

Behance support can be reached on Zendesk. Behance is independent of these Creative Cloud product forums.

https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

Nancy O'Shea— Product User & Community Expert

avid_Unicorn15C2Author

Inspiring

Problem is this potential client contacted me via my behance account so I do not have their personal email info.

Community Expert

Community Expert

I have their behance account/name, tried to contact them more directly but again got the same "unable..." message.

use a mobile browser

Community Expert

Community Expert

is this rated to the forums? an adobe app? a service?

avid_Unicorn15C2Author

Inspiring

a potentional client messaged me about a project through my behance account and I have tried unsuccessfully to reply

Community Expert

Community Expert

https://help.behance.net/hc/en-us

https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

<moved again>