"We can’t verify your subscription status." preventing from rendering using AME

Explorer ,
Nov 08, 2021 Nov 08, 2021

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Is there a way to fix this so I can get back to work, or is this an Adobe thing and I just need to take extra steps to avoid rendering with AME until it's rectified?

 

Thanks for your time

 

(forced to choose one of the not relevant topics provided, so chose "libraries")

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Libraries

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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Log-in to your Adobe account and click this link https://account.adobe.com/products to verify

 

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Explorer ,
Nov 08, 2021 Nov 08, 2021

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Thank you John, will check this out

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Also see this help article:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Nov 08, 2021 Nov 08, 2021

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Thank you Nancy, will give this a try.

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