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"You do not have access to this product"

New Here ,
Oct 04, 2022 Oct 04, 2022

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Hi there, 

I had my portfolio on a private free account, and now i have second account for work to use adobe product.

Recently i tried to acces my private account to add a project and i am getting 

"You do not have access to this product"

What should i do ?

I message adobe - but no response...

 

Thanks for help

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Adobe Employee ,
Oct 04, 2022 Oct 04, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Could you please share the screenshot of the issue in order to assist you further?


Please check the portfolio links below  and let us know if that helps:

- FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/

- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Regards,

Tarun

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Hi @Tarun Saini thanks the reply,

Attaching the screenshot after logging in to my private account - that has all my projects:

 

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Thanks for the screenshot. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

 

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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LATEST

Adobe Support is for paid Creative Cloud members.  They can't help you with Behance.

 

Behance is a free service. Behance help is on ZenDesk.  Make sure you're logged-in with the correct email & password.  Failing that, submit a support request below.  Check your email spam folder for a reply.  They usually respond within  1 or 2 business days.

https://help.behance.net/hc/requests/new?ticket_form_id=4164

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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