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BrettonM
Participant
August 16, 2013
Question

Random extended periods of "Syncing" even though no files changed

  • August 16, 2013
  • 1 reply
  • 447 views

Recently got access to file sync, and I've got one PSD in my CC sync folder. If I leave the creative cloud app open, occasionally I'll look up and see the syncing indicator on the status icon. When I open the CC app, the file tab shows an extended "Syncing" spinner indicator, even though no files have been changed.

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1 reply

David__B
Adobe Employee
David__B
Adobe Employee
August 23, 2013

Hi Bretton,

Next time it occurs could you open the Creative Cloud Files folder and check to see if all of the files have the green check mark showing they have synced successfully?

Are you using sync on multiple computers?

Thanks,

-Dave

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