Unable to reach adobe server (Mac) [Branched from 2017 topic]

[gnurotic]

Same problem.  Searched the knowledge base and googled this issue. They only seem to provide answers for Windows users. Very negligent.

[Nancy OShea · Accepted solution]

Hi @gnurotic,

You posted to a very old topic from 2017 that's probably un-related to your situation. I branched & moved your question to a new topic for you.

TLS 1.2 connections are required now.  Without it, you can't connect to Adobe's servers.  You need a modern web browser and a modern operating system -- i.e. Win10 or higher, Mac OS 10.9.1 or higher.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

In addition, connection conflicts are sometimes caused by other apps on your system -- Firewall, Anti-virus or OS permission settings.  Please refer to the help article below for more details.  Solutions are provided for BOTH Win and Mac.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Hope that helps. But if not, feel free to post back with more details about your system and any error messages you are encountering.