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Recent Creative Cloud Update

New Here ,
Feb 03, 2023 Feb 03, 2023

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The recent Creative Cloud update completely wreaked havoc on my file structure and possibly deleted files! IDK yet b/c I'm still sifting through the wreckage, but what the Hell, Adobe!

 

Is anybody else dealing with this?

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Cloud storage web assets , File sync

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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restart your computer.

 

if there are still problems, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Feb 04, 2023 Feb 04, 2023

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Thanks for taking the time to respond. Unfortunately, it didn't work. The issue is more with the creative cloud files on my desktop that syncs with Creative Cloud. My .psdc and .aic files are there, but my .psd, .ai, .img, etc files are scattered and in a couple of dozen folders I never created, so right now I can't make heads or tails of what's what. I have no idea why this would happen with an update to CC app?  

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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are files in your local sync folder not in the correct cc web subfolders?

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New Here ,
Feb 05, 2023 Feb 05, 2023

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When I open Finder (I'm on a Mac) and I click on the Creative Cloud Files folder, the files in there are in complete disarray. There are folders in there I never named or created, like "Help" and "PNG's without backgrounds."

 

When I open CC app, everything appears to be fine.

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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what creative cloud folder? your sync folder?

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