Recovering projects from a damaged device

[emilyh56093624]

I have searched for a possible solution to this and none of the results seem to be the same issue I'm having. I'm almost positive it's hopeless, but I thought I'd post here in case there is something that can be done.

I had two projects, one on Photoshop and the other on Illustrator, that were finished and ready to be submitted for classes I have. Suddenly, my computer completely breaks. Something is wrong with the hard drive and I need to send it off to be fixed, and now I can't access my projects. Is there anyway I can recover these projects from my previous computer and get them back on a DIFFERENT device/computer? I know there's the Adobe Cloud, but I'm unsure if that work's across different devices, as when I go into my Cloud library there is nothing there. Is this something I needed to have activated/turned on, or do the projects save automatically and I need to look elsewhere for them?

[kglad]

you need access to the hard drive that had those files.  or you can ask whoever is repairing your computer to try and access those files.

[emilyh56093624]

Alright, I will make sure to ask them to do so. Thanks for the help.

[kglad]

you're welcome.

[Nancy OShea]

Hi @emilyh56093624,

For future reference, there is a Creative Cloud Files folder on your hard drive.  Have you ever used it?  I ask because the files you saved to that folder were probably synced automatically to your Creative Cloud storage.  See link below for more details.

https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

Log-in to the website below to check.  You may access your Creative Cloud Storage from most modern browsers on either Win or Mac.

Creative Cloud Assets    https://assets.adobe.com

• Synced files
• Cloud documents
• Deleted files

Lightroom     https://lightroom.adobe.com

• Photos
• Albums
• Edited files
• Imported files
• Deleted files

Document Cloud     https://documentcloud.adobe.com

• All documents
• Starred files
• Shared files

Adobe Spark     https://spark.adobe.com

•  Projects
•  Brand files
•  Graphics
•  Web pages
•  Videos

Hope that helps.