Reference code Error 205 on almost all Creative Cloud Apps

Report · Feb 27, 2024

Hello,
I've been experiencing an issue with all my Adobe apps (except the main CC app itself & Acrobat). It's not very consistent, but I've been getting an Error 205 whenever I start an Adobe application. Here are my notes and observations about the whole problem:
- I use Windows 10 x64. Latest version in all the apps.
- It's really incosistent but most of the time, when I launch an Adobe app, I will get the 205 error. And once it happens, it starts happening every time.
- Tried out everything the official help post (https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html) said (cleared out my Credential Store, restarted Windows, logged out and logged back in etc.) the problem does go away for a bit but eventually comes back.
- I've also tried out a lot of the things that were said in similar forum posts (restarting Windows, logging out and logging back in etc., restarting the Credential Manager service, removing the Adobe credentials both through the Control Panel for Credential Manager and the command line) but to no avail.
- If I use the Creative Cloud cleaner tool, (option 11: Clear adobe ID credentials, which is the same as signing out) then launch an Adobe app, it will prompt for me to sign in.
- When I sign in *through the app* (not from Creative Cloud), the app works fine. But ONLY that specific app. (i.e. if i sign out and log in from Photoshop, only Photoshop will work and if I want the Error 205 message to go away in, say, Premiere Pro, I have to use the Cleaner Tool and sign in through Premiere Pro)
- For some reason, never had the error in the CC Desktop app, nor Acrobat Pro.
- Checked out my NGL logs (in %temp%), these are some of the lines that caught my interest:

Component=ngl-lib_NglAppLib ErrorID=205 Description="GetLatestNglProfile Status: Failed To Save NGL Profile Locally"

Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
Component=ngl-lib_NUSecureProfileDao Description="GetSecureProfile : Cached ASNP not found"
Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:1 Description="ValidateAndGetCachedSP : Failed to fetch cached ASNP"
Component=ngl-lib_NglAppLib ErrorID=207 Description="GetCachedNglProfile Status: Failed To Fetch Cached NGL Profile"
Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"

Description="RecurringSync: Executing the pending sync for key User Profile..."
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:845+0300 ThreadID=2320 Component=ngl-lib_FileHandlingUtilsWithLocking Description="ReadFile: Failed with os error code: 2 reason: No such file or directory"
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:848+0300 ThreadID=2320 Component=ngl-lib_DataStorageFs Description="GetItemFromFsStorageImpl: key: App Prefetched Info; status: 8 OsErrorCode: 2"
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:851+0300 ThreadID=2320 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:854+0300 ThreadID=2320 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"

SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:859+0300 ThreadID=15248 Component=ngl-lib_DataStorage Description="GetLastModifiedTime error 1168 data not found in storage."
SessionID=04d83fe0-03b2-4c7e-b8ee-7ddf9b571894.1709047287676 Timestamp=2024-02-27T18:21:27:863+0300 ThreadID=2320 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"

I can post my full logs for NGL if needed. I hope someone can be of assistance!

Report · Feb 27, 2024

Hi @IBlowMyMind

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thanks,

Cory - Photoshop Product Manager

Report · Feb 27, 2024

Here you go:

Adobe Photoshop Version: 25.5.0 20240214.r.375 c4f33ec  x64
Number of Launches: 23
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.4046
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2400 MHz
Built-in memory: 32609 MB
Free memory: 20903 MB
Memory available to Photoshop: 25063 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.6.0-fio
ACP.local Status:
 - SDK Version: 3.4.0
 - Core Sync Status: Unknown
 - Core Sync Running: Unavailable
 - Min Core Sync Required: 4.3.4.2
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
Content Credentials is not available
NGL Version: 1.36.0.10
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 0
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               NVIDIA GeForce GTX 1050
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 2,981 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0
Windows available feature level:     12.1
Windows required feature level:      12.0
Windows has required feature level:  1
Display: 1
  Display Bounds: (0, 0) -> (1920, 1080)
  Display scale: 1
  Display Type: SDR
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "D:\Applications\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=13923888 -comment=Photoshop Version: Adobe Photoshop 25.5.0 20240214.r.375 c4f33ec x64

[0 ms]
  Start GetSnifferResult

[6032 ms]
  Start sniffer 2024-02-27 21:43:10
  # Photoshop Version: Adobe Photoshop 25.5.0 20240214.r.375 c4f33ec x64
  D:\Applications\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=13923888 -comment=Photoshop Version: Adobe Photoshop 25.5.0 20240214.r.375 c4f33ec x64
  
  {229 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Display scale:                1
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 1)
      Attached Device:              (DeviceID name=NVIDIA GeForce GTX 1050 index=0)
    
    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce GTX 1050
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                2,981 MB
      VRAM:                              2,981 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                17,096 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver date:                  2024-01-18  000000.000000-000
      Driver age:                   1 month
      Driver version:               31.0.15.5123
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       7313
    
    Device 1
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               17,224 MB
      VRAM:                                128 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                17,096 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver date:                  2023-05-24  000000.000000-000
      Driver age:                   9 months
      Driver version:               31.0.101.2125
      Supports UMA:                 SUPPORTED
      D3D-ID:                       16027
  End platform native
  {1633 ms}
  
  {1633 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Display scale:                1
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 1)
      Attached Device:              (DeviceID name=NVIDIA GeForce GTX 1050/PCIe/SSE2 index=0)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce GTX 1050/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                3,125 MB
      VRAM:                              3,125 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                17,096 MB
      API version:                  2.1 (2.1.2 NVIDIA 551.23)
      Device version:               2.1 (2.1.2 NVIDIA 551.23)
      Vendor name:                  NVIDIA
      Driver date:                  2024-01-18  000000.000000-000
      Driver age:                   1 month
      Driver version:               31.0.15.5123
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {2712 ms}
  
  {2712 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce GTX 1050
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                3,221 MB
      VRAM:                              3,221 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    72 GB / s
      Compute score:                872.32
      Device name string:           NVIDIA GeForce GTX 1050
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation
    
    Device 1
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               13,677 MB
      VRAM:                             13,677 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 )
      Device version:               3.0 (OpenCL 3.0 NEO )
      Vendor name:                  INTEL
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    23 GB / s
      Compute score:                128.713
      Device name string:           Intel(R) UHD Graphics 630
      Device vendor string:         Intel(R) Corporation
      Platform name string:         Intel(R) OpenCL HD Graphics
      Platform vendor string:       Intel(R) Corporation
  End platform OpenCL
  {5929 ms}
  
  Exit code kExitNormal
  End sniffer 2024-02-27 21:43:15
[kStatusNormal, kExitNormal]

[6032 ms]
  Finish RunAllAPIs

[6037 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Unknown
Serial number: XXXX-XXXX-XXXX-XXXX-XXXX
GUIDBucket: 
Composite Core GPU (comp_core_gpu): on 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (DocumentGraph): off 

Application folder: D:\Applications\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\Daghan\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 237,2G, 14,2G free
Required Plugins folder: D:\Applications\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: D:\Applications\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
   ACE.dll   ACE 2023/11/23-09:21:32   151.d526588   151.d526588
   act_tracing.dll   Copyright (c) 2021 Adobe. All Rights Reserved   1.0.58   
   AdobeLinguistic.dll   Adobe Linguisitc Library   2d5dab2   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2023/11/07-13:18:05   79.82c92b1   79.82c92b1
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.4d9d554   79.4d9d554
   AdobeXMP.dll   Adobe XMP Core 2023/11/09-12:40:27   79.f354efc   79.f354efc
   AdobeXMPFiles.dll   Adobe XMP Files 2023/11/09-12:40:27   79.f354efc   79.f354efc
   AdobeXMPScript.dll   Adobe XMP Script 2023/11/09-12:40:27   79.f354efc   79.f354efc
   AGM.dll   AGM 2023/11/23-09:21:32   151.d526588   151.d526588
   AID.dll   AID DLL   1.0.0.58   
   AIDE.dll   AIDE 2023/11/10-05:16:23   79.e59fc31   79.e59fc31
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2024   28.0.0   
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2023/11/23-09:21:32   151.d526588   151.d526588
   AXE8SharedExpat.dll   AXE8SharedExpat 2023/11/01-19:10:59   79.a28ee6c   79.a28ee6c
   AXEDOMCore.dll   AXEDOMCore 2023/11/01-19:10:59   79.a28ee6c   79.a28ee6c
   BIB.dll   BIB 2023/11/23-09:21:32   151.d526588   151.d526588
   BIBUtils.dll   BIBUtils 2023/11/23-09:21:32   151.d526588   151.d526588
   boost_chrono.dll   photoshopdva   22.0.0   
   boost_date_time.dll   photoshopdva   22.0.0   
   boost_filesystem.dll   photoshopdva   22.0.0   
   boost_regex.dll   photoshopdva   22.0.0   
   boost_system.dll   photoshopdva   22.0.0   
   boost_threads.dll   photoshopdva   22.0.0   
   CoolType.dll   CoolType 2023/11/23-09:21:32   151.d526588   151.d526588
   CRClient.dll   Adobe Crash Reporter Client DLL   14.0.0.202310260823_2e78abe   
   DirectML.dll   DirectML Redistributable Library   1.10.1+230125-1155.1.dml-1.10.177341d   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   22.0.0   
   dvaappsupport.dll   photoshopdva   22.0.0   
   dvaaudiodevice.dll   photoshopdva   22.0.0   
   dvaaudiodsp.dll   photoshopdva   22.0.0   
   dvacore.dll   photoshopdva   22.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   22.0.0   
   dvamediatypes.dll   photoshopdva   22.0.0   
   dvametadata.dll   photoshopdva   22.0.0   
   dvametadataapi.dll   photoshopdva   22.0.0   
   dvametadataUI.dll   photoshopdva   22.0.0   
   dvanet.dll   photoshopdva   22.0.0   
   dvaplayer.dll   photoshopdva   22.0.0   
   dvascripting.dll   photoshopdva   22.0.0   
   dvatransport.dll   photoshopdva   22.0.0   
   dvaui.dll   photoshopdva   22.0.0   
   dvavulcansupport.dll   photoshopdva   22.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-7.4.1-release   
   dynamiclink.dll   photoshopdva   22.0.0   
   ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4
   filterport.dll   FilterPort   1.1   O
   icucnv73.dll   International Components for Unicode    Build 14.0.1.04ee3a5   
   icuin73.dll   International Components for Unicode    Build 14.0.1.04ee3a5   
   icuuc73.dll   International Components for Unicode    Build 14.0.1.04ee3a5   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   JP2KLib.dll   JP2KLib 2023/10/17-19:30:38   79.eda3309   79.eda3309
   libeay32.dll   The OpenSSL Toolkit   1.0.2zg   
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   22.0.0   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   photoshopdva   22.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.14.20230410.1.429e1e3   
   mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   MPS.dll   MPS 2023/11/07-13:18:05   79.7a67d56   79.7a67d56
   onnxruntime.dll   Microsoft® Windows® Operating System   1.14.20230410.1.429e1e3   
   opencv_world452.dll   OpenCV library   4.5.2   
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2024   25.5   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.5.2   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.5.2.130   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2024   25.5   
   PSViews.dll   Adobe Photoshop 2024   25.5   
   ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4
   ssleay32.dll   The OpenSSL Toolkit   1.0.2zg   
   SVGRE.dll   SVGRE   79.968b720   79.968b720
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   VulcanControl.dll   Vulcan Application Control Library   7.2.0.34   
   VulcanMessage5.dll   Vulcan Message Library   7.2.0.34   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   WRServices.dll   WRServices    Build 18.0.0.788c4ff   18.0.0.788c4ff
   Unified Extensibility Platform  uxp-7.4.1-release
   UPIC  2.6.0


Required plugins:

   Accented Edges 25.5 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 25.5 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 25.5 - from the file “Filter Gallery.8bf”
   Average 25.5 - from the file “Average.8bf”
   Bas Relief 25.5 - from the file “Filter Gallery.8bf”
   BMP 25.5 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 16.2 - from the file “Camera Raw.8bi”
   Camera Raw Filter 16.2 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 25.5 - from the file “Filter Gallery.8bf”
   Charcoal 25.5 - from the file “Filter Gallery.8bf”
   Chrome 25.5 - from the file “Filter Gallery.8bf”
   Cineon 25.5 - from the file “Cineon.8bi”
   Clouds 25.5 - from the file “Clouds.8bf”
   Color Halftone 25.5 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 25.5 - from the file “Filter Gallery.8bf”
   Conté Crayon 25.5 - from the file “Filter Gallery.8bf”
   Craquelure 25.5 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 25.5 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 25.5 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 25.5 - from the file “Filter Gallery.8bf”
   Crystallize 25.5 - from the file “Standard MultiPlugin.8bf”
   Cutout 25.5 - from the file “Filter Gallery.8bf”
   Dark Strokes 25.5 - from the file “Filter Gallery.8bf”
   De-Interlace 25.5 - from the file “Standard MultiPlugin.8bf”
   Dicom 25.5 - from the file “Dicom.8bi”
   Difference Clouds 25.5 - from the file “Clouds.8bf”
   Diffuse Glow 25.5 - from the file “Filter Gallery.8bf”
   Displace 25.5 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 25.5 - from the file “Filter Gallery.8bf”
   Entropy 25.5 - from the file “statistics.8ba”
   Export Color Lookup Tables 25.5 - from the file “Export3DLUT.8be”
   Extrude 25.5 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 25.5 - from the file “FastCore.8bx”
   Fibers 25.5 - from the file “Standard MultiPlugin.8bf”
   Film Grain 25.5 - from the file “Filter Gallery.8bf”
   Filter Gallery 25.5 - from the file “Filter Gallery.8bf”
   Fresco 25.5 - from the file “Filter Gallery.8bf”
   Glass 25.5 - from the file “Filter Gallery.8bf”
   Glowing Edges 25.5 - from the file “Filter Gallery.8bf”
   Grain 25.5 - from the file “Filter Gallery.8bf”
   Graphic Pen 25.5 - from the file “Filter Gallery.8bf”
   Halftone Pattern 25.5 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 25.5 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 25.5 - from the file “HDRMergeUI.8bf”
   HSB/HSL 25.5 - from the file “Standard MultiPlugin.8bf”
   IFF Format 25.5 - from the file “Standard MultiPlugin.8bf”
   Ink Outlines 25.5 - from the file “Filter Gallery.8bf”
   JPEG 2000 25.5 - from the file “JPEG2000.8bi”
   Kurtosis 25.5 - from the file “statistics.8ba”
   Lens Blur 25.5 - from the file “Lens Blur.8bf”
   Lens Correction 25.5 - from the file “Lens Correction.8bf”
   Lens Flare 25.5 - from the file “Standard MultiPlugin.8bf”
   Liquify 25.5 - from the file “Liquify.8bf”
   Matlab Operation 25.5 - from the file “ChannelPort.8bf”
   Maximum 25.5 - from the file “statistics.8ba”
   Mean 25.5 - from the file “statistics.8ba”
   Measurement Core 25.5 - from the file “MeasurementCore.8me”
   Median 25.5 - from the file “statistics.8ba”
   Mezzotint 25.5 - from the file “Standard MultiPlugin.8bf”
   Minimum 25.5 - from the file “statistics.8ba”
   MMXCore Routines 25.5 - from the file “MMXCore.8bx”
   Mosaic Tiles 25.5 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 25.5 - from the file “MultiProcessor Support.8bx”
   Neon Glow 25.5 - from the file “Filter Gallery.8bf”
   Note Paper 25.5 - from the file “Filter Gallery.8bf”
   NTSC Colors 25.5 - from the file “NTSC Colors.8bf”
   Ocean Ripple 25.5 - from the file “Filter Gallery.8bf”
   OpenEXR 25.5 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 25.5 - from the file “Filter Gallery.8bf”
   Palette Knife 25.5 - from the file “Filter Gallery.8bf”
   Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
   Patchwork 25.5 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 25.5 - from the file “Standard MultiPlugin.8bf”
   PCX 25.5 - from the file “PCX.8bi”
   Photocopy 25.5 - from the file “Filter Gallery.8bf”
   Picture Package Filter 25.5 - from the file “ChannelPort.8bf”
   Pinch 25.5 - from the file “Standard MultiPlugin.8bf”
   Pixar 25.5 - from the file “Pixar.8bi”
   Plaster 25.5 - from the file “Filter Gallery.8bf”
   Plastic Wrap 25.5 - from the file “Filter Gallery.8bf”
   Pointillize 25.5 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 25.5 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 25.5 - from the file “PBM.8bi”
   Poster Edges 25.5 - from the file “Filter Gallery.8bf”
   Radial Blur 25.5 - from the file “Standard MultiPlugin.8bf”
   Radiance 25.5 - from the file “Radiance.8bi”
   Range 25.5 - from the file “statistics.8ba”
   Render Color Lookup Grid 25.5 - from the file “Export3DLUT.8be”
   Reticulation 25.5 - from the file “Filter Gallery.8bf”
   Ripple 25.5 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 25.5 - from the file “Filter Gallery.8bf”
   Save for Web 25.5 - from the file “Save for Web.8be”
   ScriptingSupport 25.5 - from the file “ScriptingSupport.8li”
   Shear 25.5 - from the file “Standard MultiPlugin.8bf”
   Skewness 25.5 - from the file “statistics.8ba”
   Smart Blur 25.5 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 25.5 - from the file “Filter Gallery.8bf”
   Solarize 25.5 - from the file “Solarize.8bf”
   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Spatter 25.5 - from the file “Filter Gallery.8bf”
   Spherize 25.5 - from the file “Standard MultiPlugin.8bf”
   Sponge 25.5 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 25.5 - from the file “Filter Gallery.8bf”
   Stained Glass 25.5 - from the file “Filter Gallery.8bf”
   Stamp 25.5 - from the file “Filter Gallery.8bf”
   Standard Deviation 25.5 - from the file “statistics.8ba”
   Sumi-e 25.5 - from the file “Filter Gallery.8bf”
   Summation 25.5 - from the file “statistics.8ba”
   Targa 25.5 - from the file “Standard MultiPlugin.8bf”
   Texturizer 25.5 - from the file “Filter Gallery.8bf”
   Tiles 25.5 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 25.5 - from the file “Filter Gallery.8bf”
   Twirl 25.5 - from the file “Standard MultiPlugin.8bf”
   Underpainting 25.5 - from the file “Filter Gallery.8bf”
   Vanishing Point 25.5 - from the file “VanishingPoint.8bf”
   Variance 25.5 - from the file “statistics.8ba”
   Water Paper 25.5 - from the file “Filter Gallery.8bf”
   Watercolor 25.5 - from the file “Filter Gallery.8bf”
   Wave 25.5 - from the file “Standard MultiPlugin.8bf”
   WIA Support 25.5 - from the file “WIASupport.8li”
   Wind 25.5 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 25.5 - from the file “WBMP.8bi”
   ZigZag 25.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 7.3.0.57 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.3.0\"
   CmdN: 1.19.26
    UAB: 2.18.0-4
      Loaded at: 186 ms - launch time impact: 150 ms
   ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 30.1.0.0 - from the file "Required Folder"
      Loaded at: 9225 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 29.4.0.0 - from the file "Required Folder"
   Content Credentials (Prepared) 0.42.17.0 - from the file "Required Folder"
   CC Libraries Panel (Prepared) 4.5.63.0 - from the file "Required Folder"
   CAPTURE: 2.0.41  STOCK: 4.2.2
   In app notifications (Loaded) 2.0.5.0 - from the file "Required Folder"
      Loaded at: 9231 ms - launch time impact: 0 ms
   Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
      Loaded at: 9242 ms - launch time impact: 1 ms
   Photoshop Adjustments Panel (Loaded) 2.1.16.0 - from the file "Required Folder"
      Loaded at: 9249 ms - launch time impact: 2 ms
   Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 4.3.9.0 - from the file "Required Folder"
      Loaded at: 9259 ms - launch time impact: 1 ms
   Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 6904 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 6911 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2401.91.0.9 - from the file "Required Folder"
      Loaded at: 9267 ms - launch time impact: 1 ms
   Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
   Scan time: 0 ms - entries: 25 

Extensions:

   Libraries  1.0.0 - from the file “D:\Applications\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   com.adobe.stock.panel.licensing-embedded  4.0.35 - from the file “D:\Applications\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  2.0.41 - from the file “D:\Applications\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
   Export As  4.8.15 - from the file “D:\Applications\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.15 - from the file “D:\Applications\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “D:\Applications\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\manager.html”

Installed TWAIN devices: NONE

Also, forgot to mention; yes I have Photoshop installed on a different drive, but I have already tried uninstalling and reinstalling it, both on my main C: and my D: drive, with no luck.

Report · Mar 02, 2024

Hello,
Any updates!
Thanks

Report · Aug 14, 2024

did you find a solution? Im having the same problem and went through everything you mentioned as well.

Report · Aug 14, 2024

https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

Report · Oct 17, 2024

This did not help me. Just bought it today, tried the Cleaner, The fixes above, same error always on @Windows 11. I might just get a refund and try another product.

Report · Oct 17, 2024

contact adobe st. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Report · Oct 18, 2024

Thank you so much for taking the time to respond. This is good info.

I ended up just creating another profile on my windows machine and then running the app on my main profile as that user and it works.

Hell of a hack but at least I can use it.

Great product now that I am able to use it. 🙂

Here is the thread that helped me if anyone else is interested:

https://www.reddit.com/r/Adobe/comments/14jwzoa/adobe_apps_reference_205/

Report · Oct 18, 2024

thank you for that info.