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M
M24377124naw6whatever
Participant
February 2, 2024
Answered

Remove Creative Cloud Files Personal Account folder

  • February 2, 2024
  • 2 replies
  • 14374 views

Why is this "Creative Cloud Files Personal Account" folder showing up on the windows explorer and how do I remove it? It just appeared on its own. I don't use the creative cloud stuff.

 

    Correct answer kglad

    I dont get it can you explain what i have to do? Talk to me in Lamens terms please.


     

     

    mac:

    copy any important file to another folder and then delete Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

     

    default location, Mac HD/Users/<Username>/Creative Cloud Files

     

     

    windows:

    Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.

    2 replies

    B
    Benjamin261744038udm
    Participant
    August 1, 2024

    The Adobe Support sucks. There is this folder and if you click on it there is an error message. Dear Adobe TEAM, please tell me how I can delete this folder without changing the registry

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 1, 2024

      these are user forums.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 2, 2024

      removing requires an regedit app (from adobe) and needs to be repeated with cc desktop app updates.

       

      https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html

        M
        M24377124naw6whateverAuthor
        Participant
        February 2, 2024

        Wow, adobe sucks.

         

        You're certainly right about removing registries, as that does work, but that is no a sufficient solution. I never asked for this, there should be a setting to disable it.

        For anyone who wants to regedit, find a key with the folder name in here and delete the entry:

        \HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          April 29, 2024

          I even had a long chat with Adobe staff at "The Photography Show" the other month who were shocked to see this issue, they could not understand why this shows up especially as they announced there "Discontinuation of Creative Cloud Synced files" from 1st Feb 2024. They were even more surprised about the fact this has been ongoing in one form or another since about 2015. I’m personally so annoyed by Adobe's total lack of respect to paying users over this if I knew how to permanently stop this by hacking the programs I would!!


          and who's disallowing your posts?

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