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Fer991
Participant
December 6, 2022
Answered

Remove my domain from adobe portfolio

  • December 6, 2022
  • 2 replies
  • 2751 views

Hi,

 

Can someone please assist removing my domain linked to my Adobe Portfolio account that is no longer a paid account?

 

Thanks

This topic has been closed for replies.
Correct answer kglad

i think you need to open a support ticket at the portfolio page - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168\

2 replies

kglad
Community Expert
Community Expert
December 6, 2022
Fer991
Fer991Author
Participant
December 6, 2022

Hi kglad.

 

I came across that link but I'm unable to see my old portfolio website because my account expired yesterday (no longer a "paid account" or with a "paid plan"). I don't have any access to it, I'd need someone from support to assist and manually disconnect the website from "adobe portfolio". what is the best way to get someone from support to remove the website from my portfolio account?

Nancy OShea
Community Expert
Community Expert
December 11, 2022

@Fer991,

From whom did you purchase your custom domain?   That's where you need to go. 

 

Log-in to your doman name provider's website and redirect your custom domain to a new domain name server (change DNS settings). 

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
December 6, 2022

<moved from download&install>