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Reporting an Adobe Partner

Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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I had an encounter with an Adobe Parnter.

 

They offer Adobe Creative Cloud + 1TB of storage + Adobe Stock for around $30+ USD per year for individuals.

 

Contacting them on their website www.auto-del.com They chancged support channel from Facebook to WhatsApp then back to Facebook. 

During the first month, they changed the enterprise teams more than once (3 times).

 

They really did a bad job representing a partner. And they messed up my project files, I had to contact support (Adobe directly) to take back control over my Behance profile. And on top of this I had to download all my files, upload them, download and install PS/AI/XD/Br/Ru/Dw multiple times and yet the apps close as they show "billing issue" and sometimes "This is the last time you are using [Photoshop]" always broken!! 

 

The partner refused to admit the issues with the software, and they say "Everything is fine on our side".


I asked them for refund. They (until this moment) didn't give me a refund and trying to find a reason to stall and postpone and maneuver. Their customer services (the partner) is the worst, and they tend to 

 

My question:

1. How to report an Adobe Parnter?

2. Why they are selling soooo cheap?

3. A red flag is that their teams keep saying: "Billing issue". Are they committing fraud?

4. I received an email from Adobe saying: "One of your Adobe apps is not genuine" 👇

 

I'm intending to take legal action if they commited fraud, as they may have duped 10s or maybe 100s of their customers. Some of them are my friends, too. And because of their unresponsiveness for more than 10 days during october. And the negative impact the inflicted on my work by their unprofessional behaviour.

 

What should I do? How to reach out to Adobe? How can Adobe take action against these kinds of [put-a-description-here] 🤷‍:male_sign:

 

Email I got today from Adobe about a non-genuine product.

Screenshot 2022-10-26 233811.png

 

Multiple profiles they have change (Red flag? eh?)

Screenshot 2022-10-26 232435.png

 

Photoshop Billing Issue

Screenshot 2022-10-26 225246.png

 

 

 

Please advise everybody.

And thanks in advnace.

TOPICS
Cloud storage web assets , Collaboration , File sync

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Thanks,

But what about if I want to report a seller for bad customer service and voiding the return policy?

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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I'd check at the Partner Portal to make sure they're an actual partner and not just someone claiming to be one.

 

https://www.adobe.com/partners/partnerfinders.html

 

If the company you're doing business with isn't findable here, they're likely to be a fraud. Frankly, I think they have to be. You can't get and individual subscription to CC for $30 a MONTH, much less for $30 a year. Any company offering that is going to go bankrupt very quickly ... or is illegally using/selling licenses.

 

Contact Adobe's fraud department, but you might want to also contact law enforcement. If many people are involved, the collective loss may make it worth prosecuting.

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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@Abumuailek, they're not an authorized reseller. report the website, http://www.adobe.com/genuine.html

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Unfortunately I checked! Their name in the Adobe Partner Connection Portal, here's a screenshot @kglad 

Same name, same website, same Facebook page!

 

Screenshot 2022-10-28 051056.png

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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then you're probably out of luck doing anything here.  i don't think there's anything meaningful you can do on adobe's side.

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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I'd still like to know how they could be offering the Individual All Apps subscription for $30 a year. Although when I checked their (highly uninformative) website, all it says is $30. It doesn't say how much time that buys you.

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Well.. It's a shame Adobe won't do anything!

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LEGEND ,
Oct 30, 2022 Oct 30, 2022

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It's a shame nobody seems to be reporting it. Going back to the original issue; this price is impossible, so it is clearly fraud. This is why customers are getting problems, and why the seller just keeps lying. Please report this as fraud, it isn't bad customer service, it's a crime.  https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?idx=AGSBBD

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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where does it say 1 year?

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LEGEND ,
Oct 30, 2022 Oct 30, 2022

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This is a very good point, kglad. I looked at the site, and while I can't read Arabic, the translation doesn't say that $30 is for a year. If it were for a month, this is still alarmingly cheap, but not completely impossible. I said the price was impossible to be legal because the original post said $30+ USD per year.  The inclusion of Adobe Stock, though - this is not included in the individual license so far as I know. This company might be splitting up company licenses - you can check your account to see if it is an "enterprise" account. If it is an enterprise account, this is also to be reported to the Adobe address - because enterprise accounts are for the workers in one company only. There have been reports of resellers doing this thing.

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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@Test Screen Name yes it is an enterprise account. And now they even posted on their Facebook page accepting (Distributors) and providing them with a control panel for subscriptions. I smell something fishy here. 

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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@kglad here is their Facebook post saying 1 year. You need to translate the post into English or your native language. 
https://m.facebook.com/story.php?story_fbid=pfbid0w9ADfqgABMrW9gBPa4CA7mRaVDXQUQdjqFoStvsseyjEFErdQB... 

 

 

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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The website for this reseller is misleading. They claim they're based in Dubai, the telephone number is a UK one, and the currencies they accept are U$, Israeli Shekel, and Jordanian Dinar!!

I'm afraid you cannot sue them if you don't know where they're.

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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@Zaid Al Hilali, if you read arabic, can you determine if the subscriptions are for 1 year or 1 month or?

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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quote

@Zaid Al Hilali, can you determine if the subscriptions are for 1 year or 1 month or?


By @kglad

None mentioned. The "Description" button is inactive. The site is clearly a scam.

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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ok.  i reported them, in case they haven't been reported already.

 

@Zaid Al Hilali, thank you.

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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@Zaid Al Hilali I wish you check their Facebook page and see their content. They clearly say 1 year لمدة سنة كاملة

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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@Zaid Al Hilali  

yes they are intentionally misleading. They also operate from Hebron, West Bank. 
I know the onwer's full name and bank details and I already submit a report to the local authorities.  

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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That's good. We as an Adobe distributor in the EMEA region, we shared this case with Adobe regional official.

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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@Zaid Al Hilali  thanks. This means a lot. I've tried reaching out to Adobe but it's not an easy thing to do. 

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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@Zaid Al Hilali @kglad @LinSims @John T Smith @Test Screen Name 
I would like to update you on latest on this issue, I already submitted a report but didn't here from anyone from Adobe. BUT, I'm still signed in to the seller's subscription and all their organization/team got deleted! 

As they are still "Authorized" reseller and can be found on Adobe Partner Connection Portal. Yet no actions has been done against them, and no refunds I received.

It's not the matter of money amount more than actual justice and prevention of such behaviors. 

 

I've dug deeper and this guy has already registered two companies under his name, while he resides in another country. A typical fraudulant procedure done by those who want to avoid the authorities. 

 

https://find-and-update.company-information.service.gov.uk/officers/_Pm7Z6CTuJgPAM6IN-H1hcIMxKM/appo... 

 

I think adobe should clarify what's happeneing! 

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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LATEST

thank you for the update. (and i hope an adobe rep is heard from.)

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