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Scam attempts from portfolio site

Community Beginner ,
Dec 19, 2022 Dec 19, 2022

Creating my Adobe portfolio site has opened the floodgates for scammers.  I  have received the same identical scam email through my contact submission form, over and over.  I'm just curious what Adobe is doing to combat this as this is turning out to be a very bad experience.

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correct answers 1 Correct answer

Community Expert , Dec 25, 2022 Dec 25, 2022

Nothing anybody can do about Human Spammers, unfortunately.

 

However to reduce robot spam, I added a question in a required field that only a human can answer. See screenshot.

 

image.png

 

If the answer is wrong, I know it was not submitted by a human.

If robots can't answer at all, the form data won't submit.

Although not perfect, it's better than nothing.

 

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

probably nothing, but you can check:

 

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

What do you think Adobe CAN do?

 

You have a public contact form that YOU control... not Adobe... so there is no way that I know of for Adobe to do anything

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

Since these contact submissions appear automated, maybe the ability to add captcha verification for starters. 

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

good.  make a suggestion to adobe.

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

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Community Expert ,
Dec 25, 2022 Dec 25, 2022

Nothing anybody can do about Human Spammers, unfortunately.

 

However to reduce robot spam, I added a question in a required field that only a human can answer. See screenshot.

 

image.png

 

If the answer is wrong, I know it was not submitted by a human.

If robots can't answer at all, the form data won't submit.

Although not perfect, it's better than nothing.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Beginner ,
Dec 27, 2022 Dec 27, 2022
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Thank you Nancy, this solution should work out nicely to thin out the automated spam! 

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