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Scam Phone calls For Substance 3D

Explorer ,
Jul 10, 2023 Jul 10, 2023

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Posting here becasue I'm tired of Adobe doing nothing about it, refusing to warn users, and making the answer a nightmare to get.

We have been reciveing calls claiming to be from Adobe in regaurds to a team member activating a trial of Substance 3D - after getting tossed around from support person to support person, it seems like the answer from Adobe is "yeah, thats probably a scam" - PROBABLY? Why in the word does it take 4 different support techs to look at a phone number and say its probably a scam? 

So I'm posting here in the hopes I can save one person the 45m I spent trying to work with support.

If you get a voicemail from (408) 675-3202, it's a scam. 

Check that you don't have unusal activity on your account, and then disreard it.

 

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Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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Explorer ,
Jul 10, 2023 Jul 10, 2023

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You can only report phishing emails, not phone calls.

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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i didn't know that. thank you.

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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I use call block.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jul 10, 2023 Jul 10, 2023

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Thanks, yes I am aware of call block. I was posting to warn other users because it took me 45 minutes to get straight answer from adobe about whether or not this was a legitimate call.

I manage a team of designers and we have had legit calls about managing our buisiness acount in the past. So I don't have the option to just ignore every call that claims to be from adobe, some of them are real. 

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New Here ,
Aug 03, 2023 Aug 03, 2023

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I have been receiving emails and calls from that number and she was inside my Adobe account adding and removing users. When I try to call her direct line from her email- it's not Adobe. I don't understand how's she able to add Adobe products etc to my account if it's a scam. Has anyone else had this problem? This is her contact information. 

 

[PII removed by moderator]

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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@Greyson31477490wi83 

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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New Here ,
Feb 01, 2024 Feb 01, 2024

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quote

Posting here becasue I'm tired of Adobe doing nothing about it, refusing to warn users, and making the answer a nightmare to get.

We have been reciveing calls claiming to be from Adobe in regaurds to a team member activating a trial of Substance 3D - after getting tossed around from support person to support person, it seems like the answer from Adobe is "yeah, thats probably a scam" - PROBABLY? Why in the word does it take 4 different support techs to look at a phone number and say its probably a scam? 

So I'm posting here in the hopes I can save one person the 45m I spent trying to work with support.

If you get a voicemail from (408) 675-3202, it's a scam. 

Check that you don't have unusal activity on your account, and then disreard it.

 


By @Darkerkat

I had same issues and there were tons of scam calls on my number but someone referred a website to me that allows you to find out who is calling you by using its search bar. You just have to put the number on it and click search. You can use their service who called me  and report them.

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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@Hasnain35181482z7iu 

 

that's uk only numbers.

 

use google if you want to use a phone number look-up service

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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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LATEST

I received a call from this number yesterday. Apparently from Sunnyvale California. No VM was left.

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