Searching for account case history

[pixelfor]

I received an email from adobe about a case number. Not a community support conversation but a case number with adobe. Adobe employee at chat confirmed the email is from adobe. That chat took over 30 minutes. The email states “To review your case history, log-in to your adobe account. I cannot find any case anywhere on my adobe account. So, I contact chat again. Another 30 minutes and the chat agent finally agrees to provide what I am hoping to be a step-by-step instruction on how to find my adobe account case history. It was like pulling teeth to get this out the adobe chat person employee.

This is a copy/paste of what chat person provided: To review your case history on your Adobe account, follow these steps:

1. Sign in to your Adobe account at Adobe Account.
2. Navigate to the Support history page.
3. Under Support cases, you will see a list of your cases.
4. To view the details of a specific case, click on the case title. This will open the case properties for review, including the history of comments and updates related to that case.
5. If you want to view closed cases, select the Closed option. To view all cases, both open and closed, select All.

Note: You cannot modify or reopen a closed case, but you can review its history.

Nowhere on any page on my account in adobe.com do I find the words “Support history.” If anyone knows the step-by-step procedure required by adobe to access your own “Support history” would you please provide it? I am hoping if I do locate “Support history” I might get lucky and hopefully might be able to locate a case title.

I always dread having to deal with adobe support. Most of the time, if I’m successful at getting past the worthless adobe robot system, the adobe employees usually just cut/paste answers from a three-ring binder that have nothing to do with the issue presented to them.

I am posting this under Creative Cloud Services because I cannot find a heading titled Adobe. I had to choose one of four topics to post.

[kglad]

check

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[pixelfor]

kglad, thanks for that information. It proves there is a Support history page somewhere. My question, however, remains the same. How do I get to this Support histroy page? I am signed into my account and I do not see the words "Support history" anywhere. Maybe we can do this one message at a time. Once I am signed into my adobe account page (please look at attached image), what is the next thing that I click on?

[kglad]

do you have an open ticket?

[pixelfor]

Yes. The email states one open ticket. All other previous support requests are closed. Adobe email tell sme there is an open ticket and to go to Support history page. 

[kglad]

i think those tickets are the only record of your contact with support on adobe's end that are available to you.  

[pixelfor]

So there is no Support history page a person can go to?

[kglad]

afaik, yes.  you could confirm with support.

[pixelfor · Accepted solution]

Found it. Turn off Firewall. Turn off Tracking Protection. Disable Privacy Badger for tracking protection. Top right corner personal icon - click on Manage Account. Wait for Adobe to load page. Everything else on adobe website loads quick.  Scroll to bottom of page. In dark lettering on black background in tiny type is "View support history." Then, have to sign back in because adobe wants me to think it being secure even though I had to turn off all security to get to this point. It loads slower than anything else. Thanks for the time you spent on this. 

[kglad · Accepted solution]

yikes. what an ordeal.

but thank you for that info and educating me (and perhaps others).

p.s. i just used my mobile and saw the link immediately when checking the bottom of my account page.

[pixelfor]

adobe, google, apple, microsoft, etc  - they all like to load us with tracking cookies and sell all the info they can. My computers are well protected.

[pixelfor]

From attached screenshot, what might I click on next?