Security Alert popup - Revocation info for security certificate not available

Forum|Forum|4 years ago
October 1, 2021
5 replies
58773 views

Hi guys,

I'm getting constant Security Alert popups from what i'm assuming is the adobe creative cloud running in the background. It says, "Revocation information for the security certificate for this site is not available. Do you want to proceed?"

Whether I click yes or no it always comes back within minutes. The certificate points to adobe.io and claims "Ensures the identity of a remote computer", valid until 2022.

Normally I would close the app from the system tray, but I notice nothing pops up when I right click. Instead I have to open and quit, then end any lingering tasks if needed. I just installed this less than a week ago and nothing has changed on my computer. I guess I could reinstall, but I wanted to check and see if there was anything else I could try before then.

I included a screen shot of the alert.

Thanks in advance for any help!

Stratus

P.S - It won't let me post unless I pick one of four topics and none of them apply. Sorry.

Cloud storage web assets

This topic has been closed for replies.

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Fatih Akmese

New Participant

I don't know if it is related or not but I'm having this issue when i have connect my computer to internet via my phone (Mobile data) I'm working in site in construction industry sometimes when I'm away from my office i have to get online via my phone... Is it related or not I'm not sure. (When i've connected by standard wi-fi i have no issues)

kglad

Adobe Expert

@Fatih Akmese

if it's consistent, it's probably related and there's something on your mobile or your data plan blocking the adobe secure connection.

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Anjali25970013c4tt

Adobe Employee

Try these steps for Windows user:

In the start menu, type Internet Options.
Go to the Advanced tab and scroll down to the Security section.
Uncheck the box for Check for publisher's certificate revocation*
Select Apply and then OK.
Restart the computer for the changes to completely take effect.

C

C.J.D.cc

New Participant

While disabling the security check might stop the messages it does not fix the issue. The community college I work at has been seeing these messages for the last couple of days. Are there any updates in the works?

kglad

Adobe Expert

@C.J.D.cc

contact adobe support

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Abbysayinghello

New Participant

I got the same problem today, but after I checked with all the adobe apps and updated them to the latest version, the popup disapeared.

kglad

Adobe Expert

@Abbysayinghello

good to hear.

Nancy OShea

Adobe Expert

Use a different default browser. Or dial back your current browser's security settings by disabling Check for server certificate revocation and restart your browser.

Nancy O'Shea— Product User, Community Expert & Moderator

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Stratus41298Author

Participating Frequently

Hi Nancy,

I changed default browsers to chrome, rebooted, and it's still showing the same popup. I didn't see anything in chrome or brave referring to this security setting.

Stratus