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rheawithpixels
Participating Frequently
February 23, 2022
Question

Server sync error

  • February 23, 2022
  • 1 reply
  • 709 views

I can't sync anymore to the server. Reinstalled allready my complete creative cloud twice, but its still not working. When I go to the browser version, I can add directories and than it will sync but when I do this from my desktop, it gives an error. When I go to my creative cloud online account it says I have more than 300gb of data. Thats not true because otherwise my macbook would explode. I started empty the trashed files which went back to 6 years ago. After some errors there, my account says this directory is empty. Which is not true. I think my account is corrupted. 

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1 reply

kglad
Community Expert
Community Expert
February 26, 2022

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

rheawithpixels
Participating Frequently
March 3, 2022

Been there, done that. I have completely reinstalled the creative cloud. Talked with an Adobe expert for an hour last week. Still not working...

 

rheawithpixels
Participating Frequently
March 7, 2022

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human


Allready had an Adobe expert on the phone for almost an hour but he didnt find a solution too. This is allready more than a week ago and the stuf is still not working and havent got any updates too.