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sogag43
sogag43
Participating Frequently
May 13, 2015
Answered

Share folder on Creative Cloud

  • May 13, 2015
  • 3 replies
  • 1625 views

Hello,

why I'm trying to share folder on Creative Cloud and nothing happens.

1. I select my folder

2. click on Collaborate

3. enter the email of the person I want to share my folder with

4. Click on Invite

Nothing else happens, the collaborator doesn't receive an email (he has an Adobe Id) and the name does not appear.

Before today, I always had an error message and since today, no error message but nothing else

    This topic has been closed for replies.
    Correct answer Ken G. Rice

    @sogag43 - File syncing should not impact your ability to send Collaboration email invites for a folder.

    Some reasons files and folders may not sync are covered in the Creative Cloud Help article: Error: "Unable to sync files"

    You can use the Log Collector Tool and email the log files to SyncForum-Communication@adobe.com. Mention the url to this forum post in your email so that the Core Sync team has context. The Core Sync team will analyze the log files and investigate.

    3 replies

    B
    Banner_Brand_Designer
    Participant
    May 13, 2015

    Hi Sonia,

    My Assets > Activity does show my collatorators but even though Ken said it is fixed. 5 collaborators in my office have not received emails yet and outside my office my private email has not received any notice and I do have an Adobe ID. Is anything working for you yet?

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    May 13, 2015

    @Banner Brand Designer - The fix went live earlier today. When I tried at 10:35 AM PST I was able to receive a Collaboration invite email.

    You can click the Remove all users link and then re-invite folks (you may have already done just this).

    B
    Banner_Brand_Designer
    Participant
    May 13, 2015

    Thank you Ken. Everything works great now.

    B
    Banner_Brand_Designer
    Participant
    May 13, 2015

    Hi Sonia,

    I am having the same problem. My email administrator is not seeing anything go through the SPAM filter. He added Adobe's mail server to out whitelists. I also tried sending a collaboration to my home email and I did not receive it. It appears no emails are going out from Adobe even though the Adobe Assets and collaboration says that it is sent.

    Regards,

    Delaine

    sogag43
    sogag43Author
    Participating Frequently
    May 13, 2015

    Question : In your Assets > Active, does it show your collaborators ? On my side, I have nothing

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    May 13, 2015

    This problem is now fixed.

    Sheena Kaul
    Sheena Kaul
    Legend
    May 13, 2015

    Hi Sonia,

    Please refer to the help document below:

    Creative Cloud Help | Collaborate on folders and libraries

    In case your user is not receiving the email, please follow the steps in the help document below:

    Didn't receive expected e-mail from Adobe

    Regards,

    Sheena

    sogag43
    sogag43Author
    Participating Frequently
    May 13, 2015

    Thanks Sheena, but I refered already to this link above (Creative Cloud Help | Collaborate on folders and libraries) the little wheel goes on and than disapear. No collaborator showed bellow.

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