Skip to main content
Participant
September 28, 2021
Answered

Shared Library not showing

  • September 28, 2021
  • 3 replies
  • 3171 views

Hi there. I was invited by a colleague to collaborate on a CC Library. I clicked "start collaborating" in the email, but when I go to Share Libraries (or my library panel) nothing shows up. Any guidance would be helpful.

Correct answer Micah Easley

So, it is an email sent by Adobe on behalf of the person sharing the library.  When I get the email the hyperlink comes in like this: "https://url.us.m.mimecastprotect.com/s/bCmXXXXXXXXXXXXXXXXXXqoK?domain=postoffice.adobe.com".  (That is not the actual link but you get the idea).


Resolved!  The person sharing the library just had to re-send the invitation.  Rather than clicking throught the email I clicked the Adobe Creative Cloud pop-up notification from the lower right hand corner of the screen.  I do not recall getting a pop-up when the libraries were originally shared. 

3 replies

Participating Frequently
August 29, 2025

Did this ever get resolved?  I am having the same issue.

kglad
Community Expert
Community Expert
August 29, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

kglad
Community Expert
Community Expert
September 2, 2025

Not necessarily, I think the link in the email is changed by our email security.


the outgoing email from the sender is edited?

default6f9b5rx8ektw
Participant
September 28, 2021

Hello, did you check notifications? You should see the invitation there that you'd need to accept. When you accept the invitation, the Library will be added automatically.

Owen TroyAuthor
Participant
September 28, 2021

Oh and on her end it says "pending" as if I have not accepted the invitation.

Kasandra
Inspiring
October 9, 2021

Looks like there is something broken with the email link.

 

We figured out how to make it work. If you open the CC app on your desktop and click on the notification bell in the top right corner you'll see the invite. You can accept it there and it'll work.

 

Extremely frustraiting. Because the email link doesn't work and even in the CC app no notification shows up on the notificaiton bell, so it was a pain to troubleshoot.

Participating Frequently
April 26, 2022

I have the same issue, but there is no notification in my CC app

What can I do?