Shared Link cant be Download

Explorer ,
May 30, 2022 May 30, 2022

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Since last month cant shared Link for Adobe Creative Cloud anymore bcz the Download never started! 

We tested more than one link and files on several PCs and several Mac and Android and IOS, but as i said, the Download never started!

What kind of file? everything!   .zip, .7z, Mov, 

It used to be very Helpful to upload a file in cloud and share it with someone, but now we have to uplaod everything in One Drive :(.  

If someone from Adobe want to have a Link to test just send me a pm. 

We uploaded the files first with Adobe Creative Cloud on PC and then with cloud on Web.   

 

TOPICS
Cloud storage web assets , File sync

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Could you please tell us how are you sharing the link, is it through the Creative Cloud Desktop App or through the web? Is it a shared or a private folder you're sharing? Are you getting any error messages? When you say the download never started, is it for the other user? If not could you please elaborate more on this?

 

You may also check this article and see if that helps: https://helpx.adobe.com/creative-cloud/help/share.html

 

Regards,

Tarun

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Explorer ,
May 30, 2022 May 30, 2022

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Thank you for your answer. 

Could you please tell us how are you sharing the link, is it through the Creative Cloud Desktop App or through the web?

We uploaded the files first with Adobe Creative Cloud on PC and then with cloud on Web.   (Answer from the first Post)

Both way does not work.

 

Is it a shared or a private folder you're sharing?

Shared or private, it does not  start to download process. 

 

Are you getting any error messages?

Nothing.

 

When you say the download never started, is it for the other user?

We tested more than one link and files on several PCs and several Mac and Android and IOS, but as i said, the Download never started! (Answer from the first Post)

We also test the links from another pc in another city. That does not work too. 

Thanks again. 

 

 

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Thanks for your response. Is it possible to share that file with us via private message?

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Explorer ,
May 30, 2022 May 30, 2022

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I send a private message to you. 

Thank you. 

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Explorer ,
May 30, 2022 May 30, 2022

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Try to download the Link please in an incognito Windows in your Browser. 

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Thanks for sharing the link. I have shared the link and the additional info provided by you with our engineering team. I will keep you posted once I hear anything from them.

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New Here ,
May 31, 2022 May 31, 2022

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I invite discussion formulate a plan before randomly sharing link's,I like to discuss thing's with developers and get feedback for marketing research,seeing as I'm new to this particular app community, I'd prefer to get to know people before exchanging web link's. 

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