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Sign in error

New Here ,
Jan 23, 2023 Jan 23, 2023

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The creative cloud app has an red warning sign and evertime I refresh it, the app loads and ask me to sign in again error box.

I cannot use any suppotive applications due to these, please help 

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File sync

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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