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Sign-in problems

New Here ,
Dec 26, 2021 Dec 26, 2021

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I was told I only have to sign-in once every 30 days.

Why am I being forced to sign-in every 1 to 2 days?

This is very inconvenient, especially if I am in a location with no internet access.

This is not what I signed up for.......I want my money back☹

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Community Expert ,
Dec 26, 2021 Dec 26, 2021

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Moving thread to the Creative Cloud Services forum from Photoshop ecosystem

 

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Community Expert ,
Dec 26, 2021 Dec 26, 2021

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>I want my money back

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Dec 26, 2021 Dec 26, 2021

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Try these steps:

Uninstall the Creative Cloud app, download a clean version, install new version.

If that doesn't work, uninstall with Adobe CC Cleaner app, then download CC app and reinstall.

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Expert ,
Dec 26, 2021 Dec 26, 2021

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It's not normal for Creative Cloud to ask you to sign-in repeatedly.  See the help article below for solutions.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 26, 2023 Jan 26, 2023

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Sometimes they also tell me I am logged in to the maximum number of computers, so I have to log out of the two computers they indicate and then log in on the computer I am using now.

The problem is I only have one computer....

I know it sounds like a trivial problem, but I am paying them every month,

and it just annoys me.

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Community Expert ,
Jan 27, 2023 Jan 27, 2023

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@WILLIAM21960591m0al 

 

occasionally that occurs to others, too.  something connected via usb may make adobe's desktop app think you're on a different computer.  you could reset your app and see if that resolves the problem, if that's easier than signng-out of one of the "other" computers.

 

to reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Jan 28, 2023 Jan 28, 2023

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I know it's an easy fix, but if I happen to be in a location without internet access I'm stuffed, I do not use the cloud for this very reason.

Anyway, I pay to use their services and all the resources I need are installed on my computer, but Adobe denies me access to it.

Security should be Adobe's problem, not mine.

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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@WILLIAM21960591m0al 

 

agreed.

 

work-around. whenever i anticipate loss of internet (eg, during travel with a laptop), just before leaving (my home internet), i open all the adobe apps i think i might use during travel and leave them open/minimized.  that prevents surprise sign-in requests during travel when i might not have internet access.

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