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So hard to contact support!?

New Here ,
Jul 25, 2022 Jul 25, 2022

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[Moderator moved from Using the Community (forums) to Creative Cloud Services.]

 

Why is it so difficult to find any sort of support here?! I talked to someone on a customer chat. They said someone was going to get back to me within 24-48 hours. Never heard anything back and I even ASKED for a confirmation. Then I go back on the website in 3 days to check and the customer support chat is NON existant. I can't even find it anymore? Are people put on a black list after contacting customer support so they can't find it anymore? It that's the case - this is horrible customer serivce. 

 

When customer service is SO important in today's society - how are you taking it away and making it so difficult?! 

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Community Expert ,
Jul 25, 2022 Jul 25, 2022

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Log-in to your online account below and update your case # from the support history panel.

https://account.adobe.com/support

 

Failing that, contact support by phone or online chat. See below.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jul 25, 2022 Jul 25, 2022

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LATEST
quoteWhen customer service is SO important in today's society - how are you taking it away and making it so difficult?! 

By @Amy25388481av23

========

In case you haven't been following the news,  widespread staff shortages are to blame.  I waited 5 weeks for a plumber to come to my house which was massively inconvenient.  😉  I needed to call my credit card company and was put on hold for 20 hours.  Staff shortages are effecting everyone these days, not just Adobe.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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