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So hard to contact support!?

New Here ,
Jul 25, 2022 Jul 25, 2022

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[Moderator moved from Using the Community (forums) to Creative Cloud Services.]

 

Why is it so difficult to find any sort of support here?! I talked to someone on a customer chat. They said someone was going to get back to me within 24-48 hours. Never heard anything back and I even ASKED for a confirmation. Then I go back on the website in 3 days to check and the customer support chat is NON existant. I can't even find it anymore? Are people put on a black list after contacting customer support so they can't find it anymore? It that's the case - this is horrible customer serivce. 

 

When customer service is SO important in today's society - how are you taking it away and making it so difficult?! 

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Community Expert ,
Jul 25, 2022 Jul 25, 2022

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Log-in to your online account below and update your case # from the support history panel.

https://account.adobe.com/support

 

Failing that, contact support by phone or online chat. See below.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jul 25, 2022 Jul 25, 2022

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quoteWhen customer service is SO important in today's society - how are you taking it away and making it so difficult?! 

By @Amy25388481av23

========

In case you haven't been following the news,  widespread staff shortages are to blame.  I waited 5 weeks for a plumber to come to my house which was massively inconvenient.  😉  I needed to call my credit card company and was put on hold for 20 hours.  Staff shortages are effecting everyone these days, not just Adobe.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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