(SOLUTION 2024) Adobe Muse not open after updating Creative Cloud

[santiago p]

Hello, my solution to this problem is simple like adding any letter to this file (AdobeIPCBroker) example AdobeIPCBrokerSSSS 

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC

copy and paste in your explorer or just follow the route

please help me in my project by following my instagram page thank you guys @smoothdesigns

[les_sincavage]

OMG!!! Thank you all for this thread!!!! YOU SAVED MY WEBSITES!!!! My clients and I thank you all SO MUCH! 🙂

[Dana22415129resy]

Dave , Your are a Genius!!!! Saved my life here. Been using this since 2018 and got the January Adobe Surprise. There is nothing out there like this for those of us who are not interested in code and are visual people. I would really like to know what adding the SSS to the name did to make it work if you get a chance. Bless you my son! Dana

[DaveH5]

Thanks, but please don't thank me, thank @santiago p as they're the ones that found the fix!

Adding the SSS does not in itself fix the problem. What matters is changing the name of the file so that the software no longer recognises it and therefore cannot use it. Any change to the filename will have the same result.

Cheers, Dave.

[kglad]

@DaveH5 

you started the ball rolling with the first fix that i recall seeing, so thank you for that.

and yes, thanks to @santiago p for finding an improved fix.

[defaultxs2qa2z5zlbc]

It owrked for Mac!!!! Feb 2024, yes!!!!!

[Sab230949878zzp]

Hello,

I have a new problem. When I launch Muse, now it tells me that the trial version has expired 😞 I have a Creative Cloud Account. And when I try to connect to my Creative Cloud Account, it tells me that there is no account connected.

Any idea ?

[kglad]

@Sab230949878zzp 

these are the fixes for subscriptions that revert to trials:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Sab230949878zzp]

I tried everything, nothing works 😞

The problem is only on Muse. All the other app launches.

[kglad]

do you have an all-apps subscription?

[Sab230949878zzp]

Yes I think. I can download Muse in my CC desktop app (when I select "show older apps")

[kglad]

check your account https://account.adobe.com

and why didn't you know? do you have a teams/enterprise/education subscription?

[Sab230949878zzp]

I have education subscription. When I check my account, Muse is not on the list. But I can download it on my CC desktop app. And all was working perfectly untill I renew my subscription 1 week ago.

I use Muse for at least 3 years.

[kglad]

your admin changed what's available to you.  contact them if you have more questions.

[Kobra Kai]

I'm not sure what you mean by "contact your admin"...as far as I know, I don't have an admin....my files are all stored on local drive I have set up to help grandson with school homework and studying.  I downgraded my plan when I found no solution to geeting Muse to open in December.  Installed trial version after some of the fixes were posted and it worked.  Then upgraded to Student Edition all apps and my issues began after Muse's 7-day trial expired. 

[kglad]

@Kobra Kai 

i don't know what kind of account you have.  the post about contacting the plan admin was directed to @Sab230949878zzp  who has an education subscription.

check your account to see what kind you have, https://account.adobe.com

[Kobra Kai]

I have student/teacher account not managed by school.

[kglad]

it looks like muse isn't included in your plan any longer.  can you confirm?

[Kobra Kai]

In some places it shows it is.  There's no place at Adobe Home (https://www.adobe.com/apps/all/desktop) to see older apps.  If I have to go to the $59.99 all apps plan (was $29.99 in 2023) just to get Muse I probably should just revert to the $9.99 monthly photo plan as it's not worth an extra $40 a month just to get Muse since I  really don't need 50 apps as I only use Photoshop and Bridge otherwise.  I thank you for looking into this issue for us.  Just very sad as I'm too old to learn a new web page program to make pages to help my grandson's education.  I love Muse's WYSIWYG capability.

[kglad]

you could try repairing your cc app before changing plans.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Xavi Gamboa]

You are the best.

Thanks

[Antonio Stavola]

Hi I saw that adobe muse was no longer working I uninstalled it, then I went to adobe creative to reinstall it but it is no longer there. Now I can no longer update my site. Do you have a solution?

[kglad]

@Antonio Stavola 

in your cc desktop app preferences, do you have show older versions enabled?

[Antonio Stavola]

There is no longer an adobe muse icon

[kglad]

and your preferences?

[Antonio Stavola]

ok I managed to find it, now to make it work smoothly what should I do?