Skip to main content
M
mlouradour
Participant
September 26, 2018
Question

Some Creative Cloud files unavailable for download from web

  • September 26, 2018
  • 2 replies
  • 576 views

On the web folder for my files (where the CC app uploads to), there here are multiple files across multiple directories that are not available for previewing in the browser.

Direct links created via the share option have a preview.

The files download via the browser fine. The files on my hard drive are fine.

The CC app shows everything is synced.

Edit to add: We use the image preview in the browser as access to our watermarked image library but do not allow the images to be downloaded.

This topic has been closed for replies.

2 replies

mosullivan
mosullivan
Participant
October 2, 2018

Hi Mlouradour - Thank you for reporting this issue! I'm on the team that builds assets.adobe.com, and we are now investigating to find a solution to this problem. We will post back on this thread once we have an update.

    S
    scansa
    Known Participant
    September 27, 2018

    Hi,

    I have exactly the same problem since the beginning of August and no solution yet.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices