Skip to main content
SolonasM
SolonasM
Inspiring
July 1, 2015
Answered

Some files failed to sync [mac os x]

  • July 1, 2015
  • 2 replies
  • 2792 views

In the last week or so i have problem with my syncing files.

From my 13 folders (with photos) that i have synced to CC now only 3 of them appear to  synced..

(before,all of them have the green checked mark on it and i successfully shared them with my clients etc)

I keep taking this message that 'some files failed to sync" [image.1] 

All the other files have that red exclamation mark [image.2] in my CC folder on  my mac [basically the exclamation mark appears today,even that is missing all those days...]

BUT i can see those files  in my creative cloud  assets [image.3] .



I try to sync off and on many times,also quit and then open again -to Creative Cloud - with no success .

I`m in mac os x Mavericks and my current CC app  version is  2.1.1.110

I hope to describe my problem accurately with these screenshots..

thanks in advance

s.m


P.S Excuse my English

This topic has been closed for replies.
Correct answer SolonasM

Hello Warner,

i solve my problem  .Mr Lin from adobe (probably a colleague of yours) helped me through e-mails to find the problem.

If someone have the same problem the answer is this :

Make sure you have Creative Cloud app version 2.1.1.110

1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


3) Then delete any file that end in .db,.db-shm or db.wal and .db-wal and re-start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

Thank you both!

Solon

2 replies

SolonasM
SolonasMAuthor
Inspiring
July 2, 2015

Any news guys ??

wharress
Community Manager
wharressCommunity Manager
Community Manager
July 1, 2015

Hi,  In order to further understand the behaviour you are experiencing, can you please provide the following details?.

Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A description of your issue:

Please send us your log files to enable us to better understand your issue.

Mac:

The log files can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log filess can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(Please send us all of the CoreSync logs)

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please zip the log files up and email them to SyncForum-Communication@adobe.com


Thanks

Warner

SolonasM
SolonasMAuthor
Inspiring
July 1, 2015

Hi Warner,

i just sent an e-mail through my gmail  " solonas....@gmail.com "

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices