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In the last week or so i have problem with my syncing files.
From my 13 folders (with photos) that i have synced to CC now only 3 of them appear to synced..
(before,all of them have the green checked mark on it and i successfully shared them with my clients etc)
I keep taking this message that 'some files failed to sync" [image.1]
All the other files have that red exclamation mark [image.2] in my CC folder on my mac [basically the exclamation mark appears today,even that is missing all those days...]
BUT i can see those files in my creative cloud assets [image.3] .
I try to sync off and on many times,also quit and then open again -to Creative Cloud - with no success .
I`m in mac os x Mavericks and my current CC app version is 2.1.1.110
I hope to describe my problem accurately with these screenshots..
thanks in advance
s.m
P.S Excuse my English
Hello Warner,
i solve my problem .Mr Lin from adobe (probably a colleague of yours) helped me through e-mails to find the problem.
If someone have the same problem the answer is this :
Make sure you have Creative Cloud app version 2.1.1.110
2) Navigate to:
MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X
Note: The Users
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Hi, In order to further understand the behaviour you are experiencing, can you please provide the following details?.
Adobe ID:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:
A description of your issue:
Please send us your log files to enable us to better understand your issue.
Mac:
The log files can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log
(Please send us all of the CoreSync logs)
Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Windows:
The log filess can be found here:
C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log
(Please send us all of the CoreSync logs)
Note: The AppData folder is hidden by default. This document explains how to show that folder:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
Please zip the log files up and email them to SyncForum-Communication@adobe.com
Thanks
Warner
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Hi Warner,
i just sent an e-mail through my gmail " solonas....@gmail.com "
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Hello Warner,
i solve my problem .Mr Lin from adobe (probably a colleague of yours) helped me through e-mails to find the problem.
If someone have the same problem the answer is this :
Make sure you have Creative Cloud app version 2.1.1.110
2) Navigate to:
MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X
Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows
Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
3) Then delete any file that end in .db,.db-shm or db.wal and .db-wal and re-start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)
4) Restart Creative Cloud Desktop
Thank you both!
Solon
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Any news guys ??