Some technical with firewall and time setting

[Terryho1]

Hi,

I need help with opening CC on my Mac. When I open the computer, I am not able to connect to the app.  The message say,
" Please check your firewall settings, ensure that you time setting is correct and try again."

I look at the upper hand side corner, the time is correct in my zone time.  What should I do? How do check the time setting for the firewall. Please help.

Thank you

[Nancy OShea]

Please provide more details.

• Is this an Individual or a Teams/Enterprise account?
• Which error code(s) are you seeing?
• On which operating system?
• Which Firewall are you using?

In the meantime, please see this help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html