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Someone changed my email address and now I have no access to my account

New Here ,
Apr 27, 2023 Apr 27, 2023

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Someone changed my email address and now I have no access to my account. I have no idea what to do, it seems that i have lost all access to my account. I got an email saying an address was added, then the primary was changed, and before I could log in it was locked out. Now I have no access. Cannot find a single person, email, or chant to speak with. Nothing in the help articles, nothing anywhere

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Cloud storage web assets , Collaboration , File sync , Libraries

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LEGEND ,
Apr 28, 2023 Apr 28, 2023

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There is no email support. But there is chat and phone support from Adobe. Don't waste time, you'll still be paying forever until you sort it. WARNING: scammers will now contact you pretending to be from Adobe, ready to make a bad situation MUCH worse.

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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and enable 2fa in the future to minimize future account hacking.

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